We’re a responsible business with an industry-leading track record of supplying world-class water to the millions of people in our region. We constantly review our performance against what our regulators tell us we must do, other leading service providers, and also our long-term strategy.
But, there’s much more we need to do to ensure we can maintain our supply in the future. We’re already thinking 25 years ahead. Find out more about how we will continue to provide water - our most precious resource - to our customers and also how you can help.
Performance highlights for 10/11
- We achieved the highest ranking of Platinum Plus in Business in the Community's 2011 Corporate Responsibility Index (CRI), the UK's leading voluntary benchmark of corporate responsibility.
- We averaged a score of 4.15 out of 5 for Ofwat's new industry-wide measure of customer satisfaction, the Service Incentive Mechanism (SIM).
- We had the best ever year for bathing water guideline compliance: 20 beaches across our region will fly the coveted Blue Flag in 2011.
- We launched Love Every Drop, a visionary, long-term campaign aimed at fundamentally changing society's relationship with water.