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Strategic direction statement

Sign post with seven directional arrows

Looking ahead 25 years is a challenge. However, we have prepared plans that will equip us to deliver outstanding service, reliability and value for money for our customers.

Our investment so far has provided superb quality drinking water, Blue Flag beaches, excellent river water quality and industry-leading leakage management.

Since 1989 we have invested £8.6 billion in making our water and wastewater operations world class. And we will spend another £14 billion over the next 25 years.

We have produced a report that outlines how we will continue to deliver a reliable supply of safe, clean water and effective wastewater services to our customers for the next 25 years.

It looks at a number of the key challenges we face, particularly the impact of climate change and a growing population.

In developing the report we listened to what our stakeholders told us and considered the impact of their needs on service, risk and customers’ bills.

Our Strategic Direction Statement

We hope you find the report interesting. If you have any feedback you would like to send us, please send an email.

 

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Registered Office: Anglian House, Ambury Road, Huntingdon, Cambridgeshire. PE29 3NZ