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Meet the customer engagement forum members


Jeff Halliwell

Jeff Halliwell, who is an Anglian Water customer living in the region, will lead the work of the CEF for the next five years as Anglian Water delivers its 2015-2020 business plan and continues to consult with customers on its plans beyond 2020. His executive and non-executive director positions for household names and a range of industries spanning food, health, education and transport have seen him lead public, private, governmental and charitable bodies, as well as various organisations supporting vulnerable or minority groups, such as Home Start and The Shaw Trust. More recently, Jeff has been at the helm of a leading a transport consumer watchdog, Transport Focus, and is a strong and balanced advocate for customers within a complex, highly regulated environment.

Commenting on his appointment, Jeff said: “I am very much looking forward to this new role, challenging Anglian Water from a customer perspective. I look forward to working with all members of the Customer Engagement Forum to ensure Anglian Water’s current and future work balances the ever-changing pressures in individual customer priorities, communities and environment.

 John Giles autobiography

John Giles - Environment Agency - River Basin Account Manager

John is the Environment Agency’s River Basin Account Manager for the Anglian River Basin. He has worked for the Environment Agency for 23 years carrying out a number of compliance and enforcement roles, before specialising in strategic planning issues. The Environment Agency work with Anglian Water to help ensure the environment is protected and there is a sustainable supply of water. The Customer Engagement Forum gives the Environment Agency the opportunity to work with a wider range of customer groups to achieve outcomes which improve the environment and benefit customers. John is also founding board member of Sustainability East.


Gareth Dalglish - Natural England - Area Manager

Natural England seeks to ensure that the natural environment is managed for the benefit of present and future generations. The supply of water and sewerage services can affect the environment in many ways, through discharges affecting water quality, through abstraction from surface and ground waters, and through the management of land and other assets. Gareth has an overview of Natural England’s work with Anglian Water and seeks to maintain a helpful and constructive relationship. By attending the CEF he can work with other stakeholders towards agreement about how Anglian Water can contribute to the natural environment, whilst meeting the needs of customers.


Craig Bennett - Environment & Climate Change Panel - Chairman

Craig Bennett is the Chief Executive of Friends of the Earth, one of the UK’s most influential environmental organisations. He is the organisation’s lead campaigner and policy strategist, representing the charity with Government and other key lobbying contacts and leading its tactical response to the changing political and policy context. From 2007 to 2010, Craig was Deputy Director at the University of Cambridge Programme for Sustainability Leadership (CPSL) and, in this role, was Director of The Prince of Wales’s Corporate Leaders Group on Climate Change (CLG). Craig is a Senior Associate of CPSL and a visiting Programme Director at the Judge Business School. He is also Vice-Chair of Stakeholder Forum (the UNEP National Committee for the UK) and a Teaching Fellow on sustainability at the Department of Engineering at The University of Bristol.


Peter Olsen - Hartlepool Panel - Chairman

Peter trained as a Chartered Accountant in Skipton in West Yorkshire, qualified in 1972 and became a partner in a leading Hartlepool practice in 1974. He retired from the partnership in 2009 as Practice Chairman, having previously been managing partner for some 15 years. He specialised in charity audits and advice to that sector and in 2008 became chairman of Housing Hartlepool, the largest local social landlord looking after the welfare of 7,000 households. Peter was a member of the Hartlepool panel before and with his interest in social welfare and role as chairman of the local chamber of commerce committee is looking forward to now leading the panel and being a member of the CEF.


Cllr. Colin Davie - Councillor, Lincolnshire County Council

Colin Davie has been a County Councillor at Lincolnshire since 2005. He now serves as the Executive Councillor with responsibility for Economic Development, Environment, Strategic Planning and Tourism. He is a Trustee of National Charity, The Renewable Energy Foundation. Outside of Local Government he runs a successful International Events company staging shows and events in major emerging markets with particular focus on India, Middle East and Far East.
He is also a member of the LEP Board for the Greater Lincolnshire Area.

Martin Lord - Chief Executive Central and East Northamptonshire - Citizens Advice Bureau

Martin Lord is the Chief Executive of Central and East Northampton hire Citizens Advice Bureau. He has led the bureau through a period of growth and diversification including the acquisition of legal aid contracts, the development of specialist debt, benefit and housing casework services – alongside digital inclusion and financial capability initiatives. Key to the bureau’s knowledge an insight into the experiences of water customers has been the joint development, and shortly delivery of the assessment function for Anglian Water’s “Lite” social tariff. In addition to his role as Chief Executive, Martin is also Chair of Voluntary Impact Northamptonshire, and the Voluntary Sector Representative on Northamptonshire Health and Wellbeing Board.

Richard Tunnicliffe - Regional Director - CBI East of England

Richard joined the CBI in 1997 after completing his degree in applied biology at the University of Hertfordshire. He completed his MBA in 2005.

He worked initially in the CBI headquarters with responsibility for a wide range of membership activities including recruitment and regional relations. He moved to the CBI East of England office in July 2000 where he has responsibility for the smooth running of CBI activities within the 6 counties of Bedfordshire, Cambridgeshire, Hertfordshire, Essex, Norfolk and Suffolk. He was appointed Regional Director in July 2005.

Richard is a Governor of his local Primary school. He supports Barnsley Football Club! Richard lives in Ely with his wife Vicky and his two children Sam and Gracie.

Gill Holmes

Gill Holmes – CCWater - Local Consumer Advocate

Gill Holmes joined CCWater as a Local Consumer Advocate for the Central and Eastern region in April 2015. She is a Solicitor who has worked in the Courts’ Service practising criminal and family law before becoming a Senior Manager for the Service in Bedfordshire. As part of this role Gill focused on ‘quality’ and customer service issues, working closely with other agencies and Customer Focus Groups to raise standards for all those using the courts. She also worked on a number of projects relating to the collection and enforcement of financial penalties and the ability to pay. Gill currently acts as Independent Person for four Local Authorities dealing with complaints and standards issues. Gill has lived and worked in the Anglian Water region for many years, now living in rural Cambridgeshire, and is looking forward to representing consumer interests on the Customer Engagement Forum.

 Bernard Crump biography Professor Bernard Crump - Regional Chair (Eastern Region) - Consumer Council for Water

Bernard is the Consumer Council for Water Regional Chair for the Eastern Region. He is a qualified doctor with postgraduate training in Public Health. He had a long NHS career working as a Director of Public Health, Chief Executive of a Strategic Health Authority, and was the first CEO of the NHS Institute for Innovation and Improvement. He has lived and worked in the Midlands for more than 25 years and is currently Professor of Medical Leadership at Warwick Medical School. Bernard was a member of the CEF during the last business plan period and has continued in his role for the 2015-2020 period.
Nathan Richardson 

Dr Nathan Richardson - Senior Policy Officer - RSPB

Nathan has more than 30 years’ experience in the water sector in research, consultancy, industry and policy roles. Most of this has been in the Anglian region where he lives with his family. His career has focussed on developing solutions to water scarcity, pollution and flood risk pressures.

Nathan is a past chair of the Chartered Institution of Water and Environmental Management (CIWEM) East Anglian branch, representing more than 2000 water management professionals in the region. He sits on the Blueprint for Water NGO coalition which brings together 16 organisations, representing more than 6 million members, with an interest in water matters. On behalf of Blueprint he is currently co-ordinating engagement with government, regulators and water companies on the price review in 2019 and will bring a wider sectoral view along with his regional experience into his role on the CEF. 

Drinking Water Inspectorate

The Drinking Water Inspectorate will not attend meetings but will continue to advise for relevant agenda items.




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