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Sewers and drains

Plughole

The network of sewers and drains, which take used water away from your property, are part public and part privately owned.

Since 2011, in this region, Anglian Water is responsible for public sewers and any pipes that you as a household and/or a business shares with neighbouring properties as well as any pipes that are outside your property boundary.


The pipes within your property boundary that take used water away from your property only are your responsibility. This includes any pipes to private soakaways and septic tanks which don't connect to our system. Find out more about the change in law that created the big sewer switchover.

Blocked sewers

If you think a sewer is blocked please call us on 03457 145 145, this number operates 24 hours a day.

We will arrange to visit and identify if the problem is in the public sewer (owned by Anglian Water) or in a private sewer or drain owned by you.

  • If the problem is in the public system, Anglian Water will clear the pipe free of charge
  • If the problem is in a drain or private sewer, you or the property owner will need to contact an independent drain clearing specialist to carry out the work. You will need to meet the cost of this work.

Blocked highway drains and road gullies can sometimes cause surface water flooding. They are the responsibility of the Highways Authority. You can find a contact number for your County Council Highways department in a local telephone directory.

Non-Household Customers

From April 2017, Non-Household customers can choose who supplies their water and sewerage services. Anglian Water will still retain responsibility of managing the public sewer network in this region and will carry out work on sewer related issues on your behalf.

If the problem is in a drain or private sewer, you or the property owner will need to contact an independent drain clearing specialist to carry out the work. Your Retailer may be able to advise you on this process, however you will need to meet the cost of this work.

Advice and valuable information on how to be prepared for general flooding can be obtained by calling the Environment Agency 'Floodline' number 0845 988 1188 (please refer to EA's website for call charge details).

 

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Registered in England No. 2366656. Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU