Contact Us

If you require any further information or have a specific question which is not answered within these pages, please complete the on-line form or use the contact details provided below.

To contact our Customer Services Department, please use one of the following options:

Queries about your bill

Anglian Water Customer Services PO Box 10643 Harlow CM20 9HB

Telephone:: work 08457 91 91 55 (Lines open from 8am to 8pm Monday to Friday and 9am to 1pm on Saturday. Please have a copy of your bill to hand. Calls may be recorded for training or monitoring purposes)
Fax:: fax 01522 341 321

Email:: anglianwatercustomerservices@anglianwater.co.uk
Website:: http://www.anglianwater.co.uk

Water and wastewater queries and emergencies

Telephone:: work 08457 145 145 (24 hour out of office assistance)

Large/Industrial and Trade Effluent Customers

For customers whose water consumption exceeds 5,000 cubic metres per year, or customers who discharge Trade Effluent, please contact our specialist Business Customer Services Team. They provide a single point of contact for all of your enquiries, including information on products and services to help manage your water, wastewater and environmental requirements, as well as any billing or customer service queries.

The team can be contacted using one of the following options:

Contact us

Anglian Water Business Customer Services PO BOX 855 Lincoln LN5 7WQ

Telephone:: work 08457 626 784 (Lines are open between 8.30am to 5.30pm Monday to Thursday and 8.30am to 5pm on Friday. Please note your call may be recorded for training and monitoring purposes.)
Fax:: fax 01223 201108

Email:: businesscustomerservices@anglianwater.co.uk
Website:: http://www.anglianwater.co.uk