Once repaired you may be entitled to claim a once-only 100 per cent refund of the sewerage and trade effluent charge incurred as a result of the increased consumption, provided that the leak is repaired within four weeks of its discovery.
An allowance of less than 100 per cent will be considered on repairs that take longer than four weeks. No allowance will be granted if the leak is allowed to run for more than eight weeks.
If you discover a leak following the receipt of a bill, we will consider a once only claim for a refund in respect of any additional sewerage and trade effluent charges as a result of the leak from the date of the last bill until the date it is repaired. To qualify for the refund, the leak must be repaired within four weeks from the date that you are made aware of the leak.
No refund is given for the water element of your charges, and we will only consider claims made within six weeks of the leak being repaired.