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Increase resilience and reliability of our water and wastewater services

Running water

Since 1989 we have invested £8.6 billion in making our water and wastewater operations world class. And we will spend another £14 billion over the next 25 years.

Drinking water quality

We are very proud of our record on drinking water quality performance. In the latest results to be published we achieved 99.96% overall compliance with regulatory standard.

Our new state-of-the-art water treatment works at Wing in Rutland was commissioned early in 2010. Five new nitrate reduction schemes completed our drinking water quality programme for 2005 to 2010 ahead of schedule.

We’ve invested almost £100 million since 2005 in new water treatment processes targeting nitrate and also pesticides to make sure that our drinking water meets strict regulatory standards. We will invest £123 million more in drinking water quality enhancement by 2015. Initiatives include anew water treatment works for customers in Suffolk and equipping other works in our region to reduce levels of pesticides, nitrate, nickel and selenium and to treat Cryptosporidium.

We’ll also be working with a wide range of other agencies in our region, including the agricultural community and owners of buildings, tackling issues such as pesticides and nitrate in water sources and lead piping in pre-1970s buildings.

100% wastewater compliance

Since 2007 investment has brought significantly improved performance on meeting wastewater regulatory standards. This year, our wastewater treatment works were 100% compliant with the Water Resources Act Look-up Tables limits.

Over the last five years, improved data on our infrastructure means we can prioritise sewer replacement scheme more effectively. As a result we’ve steadily reduced the number of sewer collapses.

Ensuring the quality of wastewater effluent discharges will continue to be of paramount importance to us, and we will aim to comply with, and exceed where possible, required standards for the quality and quantity of treated effluents we discharge.

Unfortunately, during 2009/10 our unconsented Category 3 wastewater pollution incidents reamined high.

Performance in 2008/9

Performance in 2009/10
8 unconsented Category 1 and 2 wastewater pollution incidents 8 unconsented Category 1 and 2 wastewater pollution incidents
295 unconsented Category 3 wastewater pollution incidents 288 unconsented Category 3 wastewater pollution incidents

While we are not solely responsible for all pollution incidents, we recognise these are not acceptable and so we looking at our own practices as well as working with customers, communities, partners and local government to reduce the number of pollution incidents to zero.

An example will be the launch of a major social marketing campaign on fats, oils and grease and unflushables to raise the awareness of the problem of these items in our sewers, and the related pollution incidents these items cause, and get people committed to disposing of these items responsibly.

 

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Registered in England No. 2366656

Registered Office: Anglian House, Ambury Road, Huntingdon, Cambridgeshire. PE29 3NZ