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New water mains and connections

New water mains and connections

For connection to an existing main please complete an application for a new or replacement water connnection

Developer Services provides an expert service for the design and construction of water mains to service your development. Our teams are located in Lincoln, Norwich and Milton Keynes offering local knowledge of the area you are working in. Whether you are requesting that Anglian Water complete the work or you choose the self lay route, the teams will be happy to assist you with your development.

You can also refer to the Guidance on the Requirement of Information and Levels of Service for Water Main Requisitions and Service Connections which has been produced jointly by Water UK, the Home Builders Federation and the National Federation of Builders, with support from Ofwat.

This is the Ofwat guidance on how new water mains contributions and self-lay asset payments are calculated, Guidance on financial arrangements for self lay and requisitioning agreements.

Complimentary to the Ofwat guidance notes, Anglian Water has provided a commentary on the terms and conditions issued to customers for new development mains, to assist in easier understanding of the available options. 'Understanding your costs - a guide to Developer Services' options for new development mains'.

Water regulations information

It is imperative when requesting new water mains and water connections that ALL drawings and information requested in Section 5 of the 'Application for new water supplies (mains and connections)' are submitted to us with the application form. Failure to do so will delay your application being processed.

Trickle flow plugs

Important Note – All new boundary box, manifold and wall box connections will be installed with a trickle flow plug at the time of connection. The trickle flow plug will give adequate flow and pressure for the testing of the internal plumbing system, but will not be adequate to supply an occupied property.

The water meter will be installed at the same time as the internal water regulations inspection takes place to ensure compliance with the Water Supply (Water Fittings) Regulations 1999. Therefore it is important that the property is fully plumbed when requesting the meter installation.

When you are ready for the internal water regulations inspection and meter installation, please contact us on 0800 137631 9am to 5pm Monday to Friday, quoting the Anglian Water job numbers. Please allow five working days for the meter to be installed from the date requested.

At the time of the meter fit Anglian Water will also record an accurate meter location as well as confirming the postal address, occupancy date and occupier if known, which will ensure accurate billing of our new customers.

It is a criminal offence for Developers or their contractors to tamper with the trickle flow plug in any way

New water mains and connections application forms, guidance notes and further information

It is imperative when requesting new water mains and water connections that ALL drawings and information requested in Section 5 of the 'Application for new water supplies (mains and connections)' are submitted to us with the form.

Failure to do so will delay your application being processed.

24 June 2010
How to get connected to our water network (pdf, 0.12MB)
A guide for customers who require a new water main to be laid or require a new property to be connected to water from our existing water network.
04 November 2010
Application for a water supply (mains and connections), including guidance notes and checklist (pdf, 0.80MB)
This form should be used to apply for new water mains and connections, under section 41 and 45 of the Water Industry Act 1991. It is essential you read and use the included guidance notes and checklist when completing this application form.
27 May 2010
Regulatory requirements when applying for a new water connection (pdf, 0.16MB)
When applying for a water connection you are required to provide us with a schedule of water fittings and a hot and cold water pipework route drawing. This document provides examples of what to submit.
29 June 2010
Water regulations information flyer (pdf, 0.05MB)
Important water regulations information from Developer Services
28 July 2009
Disinfection, pressure testing and commissioning of private supply pipes and mains information sheet (pdf, 0.11MB)
Information on disinfection, pressure testing and commissioning of private supply pipes and private mains.
29 October 2009
Information about internal water meter arrangements for large flats and apartment developments (pdf, 0.12MB)
It is Anglian Water's policy to have separate individual meters for all dwellings. Where internal meters are to be installed in large flats and apartment developments it is important that the guidance in this information sheet is adhered to.
12 May 2009
Are you ready for your water connections? (pdf, 0.07MB)
Are you plots ready to be connected to the water supply, please read our step by step checksheet and contact information.
24 June 2010
Request for work to be carried out - water service connection(s) (pdf, 0.08MB)
When you are ready for your service connections please complete and return this form.
09 November 2010
Chlorination companies (pdf, 0.01MB)
Details of companies that can carry out the chlorination and testing of water mains and services.
12 May 2009
Chlorination FAQs (pdf, 0.03MB)
Frequently asked questions.

Contact us

For water mains enquiries or for help completing your application form please do not hesitate to contact us.

Water Mains Team

0845 60 66 087 option 1