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Our Performance

our performance

We are now publishing our performance against levels of service targets for our Developer Services work. 

All water companies will be publishing their performance on a quarterly basis here, and you'll be able to see where we sit within league tables.

You can find the standard target measures detailed here by Water UK.

Developer Services – Complaints and Redress Scheme

We work very hard to ensure that all our developers, NAV’s and Self-lay Providers receive a consistently high level of service and we monitor our performance very carefully.

Our redress scheme has been designed in line with Ofwat‘s recent new Adoption Code, which requires redress for works completed by Self-lay Providers and adopted by Anglian Water.

We have chosen to, as a voluntary arrangement, extend this to all our Developers, NAV’s and Self-lay Providers, for those metrics reported through the Water UK Level of Service League Table.

Through Water UK, the industry is working towards a consistent and agreed redress position for adoption activity; our arrangements for adoption activity will alter at that time.

Full details of our complaint and redress scheme are published here.

 

 

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