pollution in a river

The most obvious sign of sewage pollution of a stream or river is the presence of sewage solids in the water, but there maybe other indications. These include:

  • toilet debris such as toilet paper, condoms and sanitary products
  • soap suds or a milky-looking discharge in the water
  • grey coloured water
  • a noticeable sewage smell

Pollution can kill fish and other aquatic life and also affect biodiversity, amenity value and the use of water and land for agricultural purposes.

Report Sewage Pollution

If you see sewage pollution please call our hotline as soon as possible on 03457 145 145.Our Operational Call Centre is open 24 hours a day, every day of the year. Calls are FREE from a BT landline

We will ask you:

  • What you have seen? Can you describe it – is it flowing, how big is it?
  • When did you notice it?
  • Where is it? Is it near a landmark?
  • Is it near or in a watercourse?
  • What are the weather conditions?

What we will do:

  • We will take immediate action
  • We will inform the Environment Agency if there is any risk of environmental impact

If our assets are responsible we will:

  • Stop the discharge as soon as we can
  • Clean up any affected area of watercourse or land
  • Investigate the causes of the discharge to prevent reoccurrence

We are investing millions between 2015 and 2020 to reduce the number of sewage pollution incidents caused by our assets. Find out more.

Help us to protect our rivers and waterways.