Anglian Water has one of the lowest leakage rates in the country. We are committed to reducing leakage further by offering a free one-off repair or replacement service for domestic customer supply pipes.
Under our Watertight Promise, we will repair or replace up to 25 metres of underground pipe (excluding pipes that run under buildings) that runs from the street boundary to where the pipe enters your home. Although the pipe remains the responsibility of the householder, Anglian Water will offer this free service only once per supply pipe (subject to terms and conditions).
For more information regarding your water supply pipe responsibilities visit Anglian Water Direct.