How do I switch to Pay-as-you-flow?
By post: Your guide to switching leaflet will be in your pack posted through your door once the meter has been fitted. Simply complete and pop the card in the post.
By phone: Call us on 08457 919155
By email: Email your name and customer account number to email@example.com
By text: Text METER, followed by your name and customer account number to 80010.
You don’t have to switch but, if you do, you’ll probably save money. Because you’ll only be paying for the water you use and not a drop more.
If this feels like a big decision, don’t worry. There’s a Switch-Back Guarantee. You can change your mind and move back to unmetered water in the next two years.
So you really can’t lose.
The important thing is, when you have a meter you begin to be a bit more careful with the water you use. And if everyone makes this little change of behaviour, a lot of water will be saved.