FAQs

Your pumping station questions answered

Will my pumping station transfer?

If your station serves two properties or more, it was installed and pumping before 1 July 2011 and it pumps to an existing Anglian Water main then yes it is eligible to transfer. A pumping station which serves a single property is exempt from the transfer and will generally remain private unless it is situated in third-party land.

Many industrial or commercial pumping stations will remain privately owned too on the basis that they are situated on a single site in what is deemed to be a single curtilage.

When will my pumping station transfer?

All eligible Pumping Stations transferred on 1 October 2016 due to a change in the law.

I’ve received a letter about adopting my pumping station - why?

According to our records, there is a pumping station on your property, which qualifies for transfer to Anglian Water on 1 October 2016.

We estimate that somewhere around 1,200 pumping stations may transfer on that day. Many, including the pumping station on your land, are thought to be in a condition substantially below Anglian Water’s minimum standard.

Clearly, although we need to upgrade these pumping stations, we cannot work on all of them at the same time.

I’ve got a pumping station – who do I write to?

You can register your pumping station online, or e-mail our Private Pumping Station Team with your details.

How do I know if it’s eligible?

If your station serves two properties or more, it was installed and pumping before 1 July 2011 and it pumps to an existing Anglian Water foul or surface water system then yes it is eligible to transfer. 

A pumping station which serves a single property is exempt from the transfer and will generally remain private unless it is situated in third-party land.

Some residential and many industrial or commercial pumping stations will remain privately owned on the basis that they are situated on a single site in what is deemed to be a single curtilage.

Do you still want to know about pumping stations that aren’t eligible?

Yes. Pumping stations that were installed and pumping after 1 July 2011 will transfer in the future when Government legislation changes to include these. 

How will it be monitored after it’s taken over?

The pump station will be connected to Anglian Water’s telemetry system which is monitored 24/7. 

I’ve been told mine’s eligible who do I ask when it will be done?

Once you have registered your pumping station the private pump station team will be able to provide you with a rough timescale. Please e-mail: privatepumpingstations@anglianwater.co.uk 

Will Anglian Water own the land that the pumping station sits on?

No. The footprint of the land is unaffected. It is only the apparatus itself that transfers. You will see no change to your title deeds or land register. 

So will you definitely transfer the pumping station before 1 October 2016 and definitely carry out the upgrade before then too?

No, unfortunately not. Due to the large number of pumping stations that have transferred, we are unable to carry out upgrade work on all pumping stations prior to 1 October. We will be in touch in due course to arrange a convenient appointment to carry out any necessary upgrade work.

When Anglian Water take over my pumping station, what do I do about my direct debits for it’s power supply?

On the formal adoption date, take a meter read, and give it to your supplier. This will enable them to calculate your final bill. 

Once you have paid your final bill you will need to inform your bank/building Society to stop the direct debits to avoid any over payment, Anglian Water cannot contact the supplier or your bank for you. 

If Anglian Water have to separate the pumping station from a third party connection (e.g. street light, electric gate) what should I do about my direct debits for it’s power supply?

Once the split has taken place you will see a reduction in your bills and if you would like to reduce your direct debit that you pay to them, please contact your supplier and inform them you would like the payment lowered. Anglian Water cannot contact the supplier or your bank for you. 

Who is paying for the work?

Anglian Water will be paying for any work required to upgrade pumping stations identified as adoptable. 

Following this adoption Anglian Water will continue to service and maintain the pump station and will also be responsible for any associated electricity bills. 

The pumping station is owned by all the residents, do they all need to sign up?

No. If you have a nominated person that will act on behalf of a group of residents, we can seek approval from that person. 

My maintenance contract is up for renewal, should I renew it?

Not after 1 October 2016, as Anglian Water will be responsible for any maintenance and repair costs.

Do I have to inform my maintenance company?

Yes. As you have set up an agreement with a maintenance company it is your responsibility to terminate it. Anglian Water will not be able to do this on your behalf – this agreement will not transfer to Anglian Water. 

What work will Anglian Water be carrying out on my pumping station?

Following the survey, Anglian Water will ensure that the pumping station and kiosk are in a good serviceable condition and they will maintain or upgrade both where necessary. The pump station will also be connected to Anglian Water’s telemetry system which is monitored 24/7. 

If you undertake any work on my land, will you reinstate the area?

Yes. If we are required to carry out any work we will discuss this with you beforehand and we will ensure that we reinstate everything to the standard that it was prior to us commencing work. 

What do I do about my electricity supply? Anglian Water haven't surveyed my Pumping Station yet

From 1st October all eligible Pumping Stations have become our responsibility, along with their associated electricity costs. We may not have been able to survey all Pumping Stations due to the large number that we are now responsible for (c.1200), but we are working through a programme to carry out any necessary maintenance or repair work to each Pumping Station. At this stage we will be able start the process to switch the electricity supply over to Anglian Water's ownership.

In order for us to transfer the electricity supply we will need the supply number (located on the customer's bill) and a meter reading (as close to 1st October as possible). Please e-mail, or ask the customer to e-mail these details to: privatepumpingstations@anglianwater.co.uk

As we are processing a large number of electricity transfers this can take some time, but please note that the customer's electricity provider will credit the customer for any over payments if they have provided a meter reading for 1st October.

To try & speed up the process, the customer can also contact their electricity supplier and provide them with their final meter reading and Anglian Water's forwarding address:

Energy Transfer Team
Thorpe Wood House
Thorpe Wood
Peterborough
PE3 6WT

 

Why do I have an orange beacon on my Pumping Station?

Due to the variable mobile telephone reception across our area, we are fitting a/retaining the high wet well beacon system to back up the automatic alarm system as an additional reassurance if there are any issues with the pumping station. The alarm light will activate as an early warning before any problems actually occur.

If the pumping station beacon becomes active, please contact us on 03457 145 145. This will ensure that we are aware of any problems that they may be experiencing.

 

 

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