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Moving home

Unpacking boxes in new home

If you've recently moved into your new home these useful tips may help you settle in.

Five things to add to your 'to do' list:

1. Run your cold water tap thoroughly

When you first move in, the cold water may not have been used for a while, and you might notice a slightly musty taste or smell to it. All you need to do is run your kitchen tap for five to ten minutes before drinking the water or using it for cooking. If the problem persists, please contact us on 03457 145 145.

2. Read your meter

Before buying your new home you will have already found out if the property has a water meter fitted. If it does, please ensure make sure that you take a meter reading and inform us of it as soon as you move in.

3. Contact Anglian Water to advise of your change of address.

This can be done by completing the online form or by calling us on 03457 91 91 55.

You will need the following information to hand:

  • Your previous account number if you were an Anglian Water customer
  • Full postal address of old and new property
  • Your water meter reading for old and new property
  • Your bank account details if you wish to set up a direct debit.

4. Install a non return valve

Fit a non return valve on your washing machine and dishwasher connection hoses to minimise any TCP, metallic or chemical tastes and smells.

These tastes and odours can be caused by the reaction between the small but essential amounts of chlorine present in tap water and plastic or rubber constituents found in common household appliances, including some kettles, tap washers, and the hoses connecting dishwashers and washing machines to the mains supply. View further information on tastes and smells.

5. Consider comprehensive plumbing protection through HomeServe

As you are settling into your new home, the last thing you want is the inconvenience of plumbing or drainage problems. It may be a good time to check that your home is covered in the event of these problems, to help avoid potentially expensive repair costs or the hassle of trying to find a local plumber at short notice.

For expert assistance when you need it most in your new home, why not take out comprehensive plumbing cover? Just click here for more details.

Tap water in the Anglian Water region is classed as being hard to very hard.

The ground in this area contains rocks which have high chalk (calcium carbonate) content. As water moves through these rocks it dissolves some of the chalk and this makes the water hard.

Hard water is perfectly safe and there's lots of evidence that it can even be good for our health. 

Take a look at our drinking water quality pages for tips on keeping your water healthy and use the postcode search  for details of the drinking water quality in your area, including the hardness, to help set up your domestic appliances,.


Download brochure below.


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Registered in England No. 2366656. Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU