The Anglian Water Assistance Fund (AWAF) has been set up by Anglian Water Services Ltd to support customers in financial hardship. The fund is administered by Charis Grants Ltd on behalf of Anglian Water. The Objectives of the Assistance Fund are:-
- To administer a grants programme aimed at reducing water and sewerage debt for customers experiencing poverty and hardship throughout the region.
- To make awards that will help people recover from the burden of debt and become financially more stable.
- To provide free voluntary Debt Advice to applicants.
- To make a long term position difference to applicants.
How can the Fund help?
To be able to apply to the Fund, you must have your sole or main home within the Anglian Water or Hartlepool Water regions and be charged for water and or sewerage by Anglian Water or Hartlepool Water.
How to apply for help
If you would like to apply for help you can download, print and complete an application form. Alternatively you can call us on 01733 421060 to request an application form. You will also need to send us proof of the amount of income you have and where it comes from e.g. wages, benefits, etc.
Please note that as of 1 October 2009 the Fund will only accept applications on the Anglian Water Assistance Fund application form. If you have an old Anglian Water Trust Fund form then please call the number above for a new form.
Please click here for an application form.
If you are asking for help with your water/sewerage charges, we will look to see how much is owed to your water company.
When filling in you application form, please read page 7 carefully to see what information you need to send into us with your completed application. Don't forget to sign the application form in section 12 - if the form is not signed we cannot assess your application.
Sending in your application.
Once you have completed and signed your application, you should send the form and the necessary information about your income, medical condition, etc. to: