Charges for customers without meters
If you don’t have a water meter, you are charged based on the Rateable Value (RV) of the property. This value was set back in March 1990 and is based on a number of different factors including the size of your home, the number of rooms and the amenities you have in your area.
Although RV’s are no longer set by councils, we still have to use the values fixed in 1990 or earlier as the basis for the charges we make.
You will also be charged a fixed standing designed to make sure every one gets the same charge for the service they receive.
Charges for customers with meters
If you have a water meter, we base your charges on the amount of water you use, plus a standing charge.
Your sewerage charge is normally 90% of the water used as we allow 10% for activities like garden watering and car washing.
If you think that less than 90% of your water goes back to our sewer, please contact us.
Standing charge
All bills include a standing charge contributing to the costs of:
• Supplying water
• Collecting and treating dirty water (both foul and surface water drainage)
• Connecting new properties to the water mains and sewerage systems
• Disconnecting and re-connecting existing properties to the main systems
• Receiving and treating the content of cesspits and septic tanks.
Charges for surface water drainage
The standing charge for sewerage applies to all properties connected to the public sewers for foul and surface water. It’s quite easy to work out where and how much foul water enters the drains, but surface water run-off can be a little less obvious.