We try to read and send bills based on an actual meter reading every six months but sometimes it is not possible because the meter has been fitted inside a customers’ property or behind locked gates.
Estimated bills can sometimes be higher or lower than if we had taken a true reading, particularly if you have recently had a meter fitted and we have no reading history to help us estimate your bill. If you receive an estimated bill but would like it based on an actual reading, we are happy for you to provide a reading and we will then re-issue the bill.
How to read your meter
A water meter will normally have seven digits. Its shows both cubic metres and litres.
The first five white digits on the dial indicate cubic metres used (1 cubic metre = 1,000 litres = 220 gallons). The last two red digits are units of 10 litres. In the example below, your bill would be based on a reading of 239 cubic metres.
