Services

Keeping your water flowing

When you run the tap for a glass of water, fill the kettle for your morning cup of tea, or wash yourself or your clothes, do you stop to think about all the tests and treatment processes this water has gone through?

Over four million of you use over 1 billion litres of high-quality water every day – enough to fill 440 Olympic swimming pools. Having been treated at one of our 143 water treatment works, it flows through more than 38,000 kilometres of water supply pipes to reach you.

And yet this region is one of the driest in the country, receiving on average only 600mm of rain a year.

Water is a precious resource but with careful management we have one of the lowest leakage rates in the world. If you haven’t already done so, we can help you switch to a water meter so you only pay for the water you use and help you use water wisely.

And what about when it drains away and returns to the environment?

When you flush or pull out the plug, you send almost one billion litres of used water, every day, back to us – enough to fill 392 Olympic swimming pools. It flows through our 76,000 kilometre long network of sewers and gets cleaned up at one of our 1,128 water recycling works.

Need some extra support?

Our teams are here for you when you need it most. To help you stay on top of your bills, we offer a range of tariffs for household customers. And additional support when you need it the most.

Come and enjoy our parks

Our water parks are a haven for wildlife and the perfect place to relax and get back to nature. They're also a great place to take up new water-based sports and hobbies.