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Message last updated - Tuesday 10th December 2024
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Message last updated - Tuesday 10th December 2024
Message last updated - Tuesday 10th December 2024
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This is the main tariff for most customers, and you’ll be put onto it when you first set up your account with us.
Fixed charges for metered customers
A fixed charge is included in all bills, and covers:
Metered charges
If your home has a water meter or is billed on an assessed measured basis, your bill is based on the water you use, plus a fixed charge. Sewerage consumption is normally based on 90% of the water you use. Find out more about sewerage charges here.
Metered | Fixed charge per year | Charge per cubic metre |
---|---|---|
Water supply | £37.00 |
£2.0954 |
Sewerage services (including surface water drainage) | £103.00** |
£2.1438 |
Sewerage services (without surface water drainage) | £56.00** |
£2.1438 |
£37.00
£2.0954
£103.00**
£2.1438
£56.00**
£2.1438
Metered | Fixed charge per year | Charge per cubic metre |
---|---|---|
Water supply | £33.00 |
£1.9368 |
Sewerage services (including surface water drainage) |
£97.00** |
£1.9510 |
Sewerage services (without surface water drainage) |
£52.00** |
£1.9510 |
£33.00
£1.9368
Sewerage services (including surface water drainage)
£97.00**
£1.9510
Sewerage services (without surface water drainage)
£52.00**
£1.9510
Unmetered charges
If you don’t have a water meter, your bill is based on the Rateable Value (RV) of your home, plus a fixed charge. This Rateable Value was fixed back in March 1990 and includes factors like the size of your home, the number of rooms, and your local amenities. Although the Rateable Value of your home is no longer set by councils, we must still base our charges on those values.
As an unmetered customer, you might be able to save money on your bill if you switch to a water meter - meaning you’ll only pay for the water you use. Find out more here about how you can switch to a meter.
Unmetered | Fixed charge per year* | Charge per pound of RV |
---|---|---|
Water Supply | £345.95 |
£0.2000 |
Sewerage services (including surface water drainage) | £379.45** |
£0.1949 |
Sewerage services (without surface water drainage) | £332.45** |
£0.1949 |
£345.95
£0.2000
£379.45**
£0.1949
£332.45**
£0.1949
Unmetered | Fixed charge per year* | Charge per pound of RV |
---|---|---|
Water Supply | £317.30 |
£0.1820 |
Sewerage services (including surface water drainage) | £345.70** |
£0.1781 |
Sewerage services (without surface water drainage) | £300.70** |
£0.1781 |
£317.30
£0.1820
£345.70**
£0.1781
£300.70**
£0.1781
We also have specific tariffs for certain areas in our region such as Northstowe, Woods Meadow, Finningley and Hartlepool.
So that you only have one water bill, other water companies often collect charges for used water and surface water drainage on our behalf. Read more about your sewerage and surface water drainage charges.
We’re here to help
If you have any questions about your bill, or think you should be on a different Tariff, please speak to our friendly Extra Care support team, or explore our interactive support guide.