Ten customer outcomes

We developed an outcomes based Business Plan as part of the PR14 process.

In the development of our Plan, we worked with a wide range of customers, communities and business leaders. Between us, we’ve agreed 10 outcomes that we want to achieve for our customers, the environment, local communities and the economy. The outcomes are the future that our customers have told us that we need to work towards.

You can find out more here about our customer outcomes and how we're assessing our performance. 

Our 10 customer outcomes