A smaller footprint

Customers are increasingly concerned about the impacts of climate change. As one of the largest energy consumers and emitters in the East of England, we have a responsibility to reduce our environmental footprint.

To meet this outcome

We must find sustainable ways of meeting increased demand created by population growth, taking into consideration the acute impacts climate change will have in our region. Our approach to sustainability will have a positive impact on affordability, and engaging in new markets will drive efficiency and innovation.


Read all about our overall 2019/20 performance here, and for more details on this outcome, download the pdf below.

Performance highlights:


  • Beat our 2020 target to reduce the capital carbon in what we build by 60 per cent (from a 2010 baseline)
  • Beat our 2020 target to reduce operational carbon reduction target by 7 per cent (from a 2015 baseline)
  • Generated more renewable energy than ever before and started work on one of the biggest solar arrays in the water industry
  • Peter Simpson became Co-Chair of the Prince of Wales’s UK Corporate Leaders Group, whose members provide business leadership for a climate-neutral economy
  • Helped to lead the development of the water industry’s 2030 net zero route map
  • Made our first climate disclosure through CDP and reported on our alignment with the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD)
  • First organisation to issue Climate Change Adaptation Report in response to the third round of reporting
    under the Climate Change Act (2008).



Outcome Delivery Incentive