Investing for tomorrow

Customers expect us to be prepared for future challenges. This means proactively maintaining our water and water recycling assets.

To meet this outcome

We must plan for the long term, making timely investments to ensure intergenerational equity between current and future customers.


Read all about our overall 2019/20 performance here, and for more details on this outcome, download the pdf below.

Performance highlights:


  • Outperformed many of our targets and on track to be in an overall reward position against our Outcome Delivery Incentives (ODIs) for AMP6
  • Achieved our 2020 carbon reduction targets, setting us on the right road to reach net zero carbon by 2030
  • New enterprise alliance created to deliver Water Resources Management Plan commitments
  • Innovate East event attracted 1,800 delegates from almost 300 organisations
  • £2.2 billion AMP6 (2015—2020) programme of investment completed
  • More than 110,000 new and replacement water connections and 132,000 water recycling connections across AMP6
  • Winner, In-House Planning Team of the Year, Royal Town Planning Institute Awards for Planning Excellence 2020



Outcome Delivery Incentive