Our people, happier, healthier, safer

Customers rely on our people. Attracting, developing, retaining and partnering with the best talent is therefore a bedrock of our business.

To meet this outcome

We will champion health, safety and wellbeing; develop new talent; and nurture an efficient, customer-focused workforce.

Read all about our overall 2019/20 performance here, and for more details on this outcome, download the pdf below.

Performance highlights:

‘North Star’ values framework created in partnership with colleagues
Customer focus identified as a key strength of Anglian Water by 89 per cent of employees in ‘Love to Listen’ engagement survey
Licence to Operate scheme cited as a benchmark by the Drinking Water Inspectorate
Recognised by the Royal Society for the Prevention of Accidents (RoSPA) for the 16th consecutive year, winning the Gold award this year.

Outcome Delivery Incentive

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