Our people, happier, healthier, safer

Customers rely on our people. Attracting, developing, retaining and partnering with the best talent is therefore a bedrock of our business.

To meet this outcome

We will champion health, safety and wellbeing; develop new talent; and nurture an efficient, customer-focused workforce.


Read all about our overall 2019/20 performance here, and for more details on this outcome, download the pdf below.


Performance highlights:


  • ‘North Star’ values framework created in partnership with colleagues
  • Customer focus identified as a key strength of Anglian Water by 89 per cent of employees in ‘Love to Listen’ engagement survey
  • Licence to Operate scheme cited as a benchmark by the Drinking Water Inspectorate
  • Recognised by the Royal Society for the Prevention of Accidents (RoSPA) for the 16th consecutive year, winning the Gold award this year.