ODI performance payments

The table below shows that in 2019/20 we have earned outperformance payments for performance in eight ODIs: leakage, properties at risk of persistent low pressure, water quality contacts, pollution incidents, internal sewer flooding, fairness of bills perception, affordability perception and the SIM.

We have also attracted penalties for six ODIs: interruptions to supply, water infrastructure serviceability, value for money perception — water, value for money
perception — wastewater, per household consumption and bathing water quality.

The rewards and penalties stated in the table below have been inflated at year average RPI to 2019/20 prices to make them more relevant to stakeholders.

We will apply all rewards or penalties to bills in the next regulatory period, 2020—25.

2019/20 prices (£m)	2015/16	2016/17	2017/18	2018/19	2019/20	Total*
Interruptions to supply	6.7	0.9	6.7	6.7	-10.2	11.1
Leakage	0.6	3.1	5.5	3.7	4.3	17.2
Low pressure	n/a	n/a	0.0	n/a	7.1	7.1
Pollution incidents	5.2	2.7	2.7	3.8	1.5	15.9
Value for money perception — water	0.1	0.0	0.2	0.0	0.0	0.3**
Value for money perception — wastewater	0.1	0.0	0.1	0.0	0.0	0.3**
Fairness of bills perception	0.1	0.1	0.3	0.1	0.1	0.6**
Affordability perception	0.2	0.1	0.3	0.1	0.0	0.7**
Water infrastructure serviceability	0.0	-0.7	0.0	0.0	-0.4	-1.1
Internal sewer flooding	n/a	n/a	n/a	n/a	10.3	10.3
Bathing waters	n/a	n/a	n/a	n/a	-13.3	-13.3
Per household consumption	n/a	n/a	n/a	n/a	-9.2	-9.2
SIM	n/a	n/a	n/a	n/a	19.3	19.3
Water quality contacts	0.0	0.0	0.0	0.1	0.1	0.2
TOTAL	13.1	6.3	15.9	14.5	9.5	59.3

2019/20 prices (£m)
Interruptions to supply

2015/16
6.7

2016/17
0.9

2017/18
6.7

2018/19
6.7

2019/20
-10.2

Total*
11.1

2019/20 prices (£m)
Leakage

2015/16
0.6

2016/17
3.1

2017/18
5.5

2018/19
3.7

2019/20
4.3

Total*
17.2

2019/20 prices (£m)
Low pressure

2015/16
n/a

2016/17
n/a

2017/18
0.0

2018/19
n/a

2019/20
7.1

Total*
7.1

2019/20 prices (£m)
Pollution incidents

2015/16
5.2

2016/17
2.7

2017/18
2.7

2018/19
3.8

2019/20
1.5

Total*
15.9

2019/20 prices (£m)
Value for money
perception — water

2015/16
0.1

2016/17
0.0

2017/18
0.2

2018/19
0.0

2019/20
0.0

Total*
0.3**

2019/20 prices (£m)
Value for money
perception — wastewater

2015/16
0.1

2016/17
0.0

2017/18
0.1

2018/19
0.0

2019/20
0.0

Total*
0.3**

2019/20 prices (£m)
Fairness of bills perception

2015/16
0.1

2016/17
0.1

2017/18
0.3

2018/19
0.1

2019/20
0.1

Total*
0.6**

2019/20 prices (£m)
Affordability perception

2015/16
0.2

2016/17
0.1

2017/18
0.3

2018/19
0.1

2019/20
0.0

Total*
0.7**

2019/20 prices (£m)
Water infrastructure
serviceability

2015/16
0.0

2016/17
-0.7

2017/18
0.0

2018/19
0.0

2019/20
-0.4

Total*
-1.1

2019/20 prices (£m)
Internal sewer flooding

2015/16
n/a

2016/17
n/a

2017/18
n/a

2018/19
n/a

2019/20
10.3

Total*
10.3

2019/20 prices (£m)
Bathing waters

2015/16
n/a

2016/17
n/a

2017/18
n/a

2018/19
n/a

2019/20
-13.3

Total*
-13.3

2019/20 prices (£m)
Per household consumption

2015/16
n/a

2016/17
n/a

2017/18
n/a

2018/19
n/a

2019/20
-9.2

Total*
-9.2

2019/20 prices (£m)
SIM

2015/16
n/a

2016/17
n/a

2017/18
n/a

2018/19
n/a

2019/20
19.3

Total*
19.3

2019/20 prices (£m)
Water quality contacts

2015/16
0.0

2016/17
0.0

2017/18
0.0

2018/19
0.1

2019/20
0.1

Total*
0.2

2019/20 prices (£m)
TOTAL

2015/16
13.1

2016/17
6.3

2017/18
15.9

2018/19
14.5

2019/20
9.5

Total*
59.3

* Some totals do not sum due to rounding. ** Performance against our customer perception measures (value for money — water, value for money — sewerage, fairness and affordability) depends on data in the Consumer Council for Water report Water Matters. At the time this Annual Integrated Report was approved, Water Matters for 2019/20 had not been published, and therefore these performance measures have been added subsequently.

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ODI performance payments

ODI performance payments