Safe, clean water

Customers view the provision of safe, clean drinking water as the most vital service we offer.

To meet this outcome

We must mitigate threats to water quality generated by environmental pressures and climate change.


Read all about our overall 2019/20 performance here, and for more details on this outcome, download the pdf below.

Performance highlights:


  • Customer contacts regarding drinking water quality at best-ever levels
  • One of only two water companies to achieve new Drinking Water Inspectorate (DWI) Risk Assessment accreditation
  • Exceeded serviceability targets at our water treatment works
  • Visited more than 8,600 properties to ensure plumbing compliance and protect drinking water quality



Outcome Delivery Incentive