In built up areas, there is usually a water main in the road or footpath. It is likely we’ll be able to connect your property to the nearest one.
In rural areas, the water main may be some distance away from your property. This means a longer service pipe would need to be laid to connect into the water main.
Here are the 10 steps you will need to follow to get your domestic water supply connected:
Purple = Your responsibility Green = Our responsibility
Apply for a new water connection through our online portal InFlow, you will need to register and login and then complete the 'New water connection(s) including TBS' application form.
We conduct a survey from our office meaning you don't have to be there. We'll issue your quotation (within 28 calendar days).
You make payment.
You lay your external pipework.
We'll visit your site to inspect the external pipework (within 5 working days).
Once your inspection has passed, we'll make the connection (this is usually within 10 working days but can be up to 3 months if a road closure is needed).
We'll reinstate the area.
You complete your internal fixtures and fittings.
We'll visit you to inspect the fixtures and fittings and fit a meter (within 5 working days).
Not sure what water supply you need?