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New water connections

If you are a non-household customer or you're applying for a temporary building supply, at the point of connection you will need to have selected a water retailer. For more information and for guidance on selecting a retailer go to the customers section of the Open Water website.


Here are the 10 steps you will need to follow to get your domestic water supply connected:

Apply online via InFlow at Step 1 or use the link on the right hand side to register!


Purple = Your responsibility


Green = Our responsibility


  • Step 3

    We need to receive your payment so we can progress your application.

    How to pay

  • Step 4

    Lay your pipe, making sure it is Water Regulations compliant.

    Laying your pipe

Essential requirements


Please check this important information about conversions; commercial supplies; chlorination; preventing contamination and barrier pipework.