Visiting your home

When carrying out work in customers’ homes, we know how important it is to let you know why we are visiting and what to expect when our colleagues arrive, so that we can keep both you and our colleagues safe.


Preparing for our visit


If you’re no longer able to make the appointment or wish to cancel, please let us know so we can reschedule the appointment for a more convenient time. Call us on 0800 137 631.


Extra help and information

If you’re part of the high-risk group, or need additional support, you can sign up to our Priority Services Register using MyAccount or here.


Further information on the Government guidance for safe working in homes can be found here.