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Bogus callers

Keeping safe in our community and in our homes is important to us all, so here are some tips to help keep you and your home safe.

Beating bogus callers

The next time someone knocks on your door and says they’re from Anglian Water, take a little time to double-check their identity before letting them in.

Bogus callers may claim to be from Anglian Water or even ‘the water board’ - they might look quite convincing too - but you can find out for sure with one quick free phone call.

Everyone calling on our behalf always carries an identity card which they’ll give you to inspect. It has a Braille strip on the back and our free phone number. 

If you’re still unsure, take their card and close the door while you call us, anytime day or night, on 0800 145 145.

We run a Fitting Image scheme which enables us to describe the person on your doorstep and give you their unique number. Only a genuine Anglian Water employee will be able to tell you their number, so if they can’t when asked, don’t let them in and call the police.

Remember these four steps: 

  1. lock - make sure your back door’s locked before answering the front door 
  2. stop - think 'am I expecting anyone?' 
  3. chain - secure the door chain, if you have one, before opening it 
  4. check - ask for, and double-check, the caller's identity. If you’re in any doubt, don't let them in.