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Installing new water mains in Salhouse Road

East Anglia is one of the fastest growing areas in the country, and  by 2031, household numbers are predicted to increase by 34% This means that we need to invest in schemes across our region to meet this increasing demand.


We will be starting work on a scheme to install 3km of new water pipes and a new sewer pipe in Salhouse Road and in nearby land to serve local growth.


Currently, your drinking water comes from water which is abstracted from an underground borehole. It is then transported to Ludham Water Treatment Works to be treated, after it has been treated and is safe to drink, it travels through pipelines to your taps.


The Environment Agency has been reviewing abstraction licences for different boreholes across the country. As part of their review, and to protect the environment, we have agreed that we will stop abstracting from this borehole. This scheme also enables us to continue to supply the area with water when the borehole is decommissioned in 2021.


We originally planned to start work on the 6th April but in the current climate, we are having to re-prioritise work and deploy our staff to the most urgent and critical jobs first.


We do still plan to begin this scheme soon; it is essential work. We will keep you informed and update our website when we have a confirmed start date.


We want to be good neighbours and keep you up-to-date throughout this scheme. We will be updating this web space every Friday throughout our work, sharing our progress and our next steps. Please see our latest update blog below.


Facts and FAQs


Why are we doing this work?

This scheme will enable us to supply water to residents of new developments planned between Wroxham Road and Plumstead Road East, as well as areas in Rackheath, whilst also maintaining water pressures to our existing customers in the area. If we did not undertake this work, thousands of customers could suffer low water pressure and possible interruptions to supply in the future.

By working closely with the developers we have been able to agree to install the majority of our new water main in development land between Salhouse Road and Plumstead Road East. We have also collaborated with other utility providers to agree shared road space in Salhouse Road for them to install new electric cables. This has reduced our programme of work from 49 weeks to 27 weeks and lessened the overall impact to residents and road users in the area. Unfortunately, there is still a considerable and unavoidable amount of work to complete in Salhouse Road and we are sorry for any disruption this causes.


We will start work on Blue Boar Lane where we will complete a connection into the existing water main network. Following that, we will begin work to install a new water pipe along Salhouse Road which will require a road closure. This is essential to maintain the safety of our team and road users while we have open excavations.

We will be working in approximately 100m sections of road at a time installing our water and sewer mains in each section before the power utility install their cables. We will then reinstate that section of road and move on to the next 100metre section. Work will continue to progress like this as we work eastward along Salhouse Road.

Yes - access to properties will be maintained for residents who live on Salhouse Road, from one end of the closure or the other. There may be occasions where you might have to wait short periods whilst the team make it safe to access.

We’ll start work on 30 March 2020 and expect to finish by the end of December. We will be working on two fronts throughout the scheme, with one team working in the development land and another team working in the road.


Our work in the road is planned for the following dates:

  • 06 – 24 April 2020, Blue Boar Lane
  • 27 Apr – 02 Oct 2020, Salhouse Road


Our working hours will vary but we won’t start before 7:30am and will always aim to be finished by 5:30pm. There will be occasional weekend working between the hours of 7.30am and 3pm.

There may be short interruptions to your water supply when we connect the new water main into the system. If required, this will be for no longer than 3 hours and we will let you know beforehand.

Please get in touch, we’d love to hear from you!


By Email


Alternatively, you can also contact our 24/7 customer services helpline on 03457 145 145.

Our free Priority Service is available to households that need additional practical support. Tell us what you need. Or let us know about elderly or vulnerable relatives or friends living in our region who may need some help. Please call us on 03457 145 145 for more information on our Priority Service or find out more here.


Diversion route



Let us know your thoughts


Good service is really important to us. We want all our customers to be delighted with the work we do. Whether you think we do a fantastic job or if there is something you feel we may be able to improve on, we're really keen to hear your thoughts. Understanding what you think as an Anglian Water customer is key to helping us improve and will help us from our plans for work in the future.


We'd be grateful if you could complete this brief survey here.


Latest update - 30th March 2020

Hello and welcome to our dedicated Salhouse Road web page, created for residents to keep up to date with our scheme in the area.


As you may have seen above, we will no longer be starting work on this scheme next week. We need to deploy our operational experts to where they are most needed in this current climate.  


Even in these uncertain times, we are committed to bringing you safe and clean drinking water. We are closely monitoring the guidance given from the government. At the moment, we plan to start this scheme in the coming weeks, but we will keep you updated and confirm our start date as soon as that is known.


Our responsibility for such an essential service is something we take very seriously, as is the safety of our customers and our colleagues. Our teams will be following Public Health England advice on social distancing while at work, and they will be limiting direct contact with customers unless it’s an emergency.


For out more information here.


Best wishes to you and your loved ones.



Customer Service Co-ordinator