Improving the water network in Thetford

We are installing a 10.7km pipeline in Thetford to improve the water supply in the area.

Click here to view an interactive map of the pipeline route.

The work is important because it will allow us to move water to where it is needed, which will make the supply more reliable and reduce the number of homes and businesses which have to rely on a single source of water supply. It will also help secure water supplies for growth in the area, meaning that everyone has access to safe, clean and plentiful water for years to come.

The pipe is part of our Water Resource Management Plan (WRMP) which sets out how we will manage the water supplies in our region to meet current and future needs over a minimum of 25 years securing water resources against challenges around climate change, growth and environmental protection.

This scheme in Thetford will be directly connected to another new 70km pipeline we are constructing between Bexwell in Norfolk and Bury St Edmunds in Suffolk which is expected to be commissioned in 2023. Once commissioned it will supply Thetford with more water for many years to come.

If you would like to know more about our Strategic Pipeline programme you can see our plans on our website here.


Traffic management

To ensure the safety of our workforce and the public, we will need the following traffic management in place.

To reduce the disruption and complete our work within the industrial estate as quickly and as safely as possible we will have two teams working 7 days a week. 

Where What When Diversion Route
Croxton Road Road closure Complete Click here
Brettenham Road Road closure Complete Click here
Lodge Way Temporary no parking Complete  
Lodge Way - St Helens Way 2-way traffic lights Complete  
A11 Northbound lane - Mundford Road Lane closure Complete We will be closing the north bound lane on Mundford Road, allowing south bound traffic from the A11 into Thetford, there will be no through route north bound to the A11. View our map here.
Wyatt Way Road closure Complete Access via Fison Way
Wyatt Way/Howlett Way/Lodge Way Road closure Complete  
Lodge Way - St Helens Way Road closure 23 May - 26 June 2022 Access via Baird Way


Facts and FAQs

What hours will you be working?

Our normal working hours will be between 07:30 – 18:30.

To reduce the overall impact to the local community we will have three site teams working at the same time installing our new pipe to minimise our time on site and disruption to the community.

Our 25-year Water Resource Management Plan sets out how we will manage water across our region. This work is important because it will allow us to move water to where it is needed, which will make the supply more reliable and reduce the number of homes and businesses which have to rely on a single source of water supply.

The 10.7km pipeline route will be installed between Barnham Cross Water Treatment Works to Munsford Reservoir and back again to the development at Kingsfleet.

Every five years we write our Water Resources Management Plan (WRMP) which sets out how we will manage the water supplies in our region to meet current and future needs over a minimum of 25 years. Our current Plan, published in 2019, covers the period from 2020-2045.

We’ve been planning this route for a while and have taken account of information provided from many stakeholders refining the route accordingly. We have designed the route taking account of the local environmental, ecological, archaeological, engineering, community and landowner needs and expectations. 

We will continue to work with local communities and landowners throughout the construction and commissioning of this scheme. We completed trial holes in within the industrial estate and near Benbow Road in November 2020 to investigate ground conditions, making sure they were suitable for our work.

No, working collaboratively with the developer we have planned our pipeline to be installed by directional drill into development land away from any trees. We have chosen this technique as it causes the least disruption to the local community and environment. We will not be removing any trees along Joe Blunts Lane during our work.

Yes. The pipe will be installed around the edge of the field and we will need a small area for storage, our working area will be safety corned off. Access to the park will still be maintained from one entrance or another, however, you may see and/or hear us working. Our site team will do what they can to minimise disruption. Please click here for the route of our pipe through Blakeney Meadows.

Yes, you will always have access to your property or business.

There may be an impact to your water supply during this work, if needed it will be for no longer than 3 hours and you will be notified beforehand.

Maintaining a mixed and diverse range of species is important as it provides food and shelter for different species. The more diverse the species, the healthier the environment.

A full ecology and arboriculture survey was carried out along the entire pipeline route, and this was submitted to Breckland District Council’s Planning Department as part of the environmental screening process. They are happy with the measures we have put in place and have approved the works. We are continuing to work with qualified ecologists and arboriculturalists to ensure all impacts to wildlife are kept to a minimum.

All tree and hedgerow removal still to be carried out, if taking place during the bird nesting season from March to September, will have a nesting bird check carried out by a qualified ecologist prior to any work taking place. We will follow the ecologist’s advice should any be found.

Anglian Water serves the driest region in the UK. With increasingly unpredictable weather patterns it is even more important to save water where we can, and we want to help you do just that. Click here to order your free water saving kit.

You can give us your feedback here.

If you have any queries about this work, you can email Alternatively, you can contact our 24/7 customer services helpline on 03457 145 145.

Our teams are following the latest Government advice regarding social distancing. As key workers we are continuing to work hard providing one of life’s essential services - keeping taps flowing, toilets flushing, and drains draining.

If you’re self-isolating, our teams will take the necessary precautions if we do need to visit you. Our priority is always to keep both you and our colleagues safe. If you want further information on the steps we’re taking, please click here.

If you’re in one of the high-risk groups identified by the Government as having a medical condition that makes you especially vulnerable to Coronavirus, we’d urge you to sign up to our Priority Services Register by visiting or so we can support you in the best way.


Peter Simpson, Anglian Water Chief Executive

“The challenges of population growth and a changing climate are felt nowhere more keenly than here in the East of England. Starting this programme is a significant part of our planned investment in the region over the next five years, which will begin to tackle those challenges and secure customer supplies well into the future.”