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Reading your meter

Water meter being read

More than 99 per cent of metered customers receive at least one bill each year based on an actual reading.

We try to read and send bills based on an actual meter reading every six months but sometimes it is not possible because the meter has been fitted inside a customers’ property or behind locked gates.

Estimated bills can sometimes be higher or lower than if we had taken a true reading, particularly if you have recently had a meter fitted and we have no reading history to help us estimate your bill. If you receive an estimated bill but would like it based on an actual reading, we are happy for you to provide a reading and we will then re-issue the bill.

How to read your meter

Reading your meter is easy. You will have either a Type 1 or 2 as shown below. Please remember to include any leading zeros when taking your reading.

Meter type 1 

If you have an older style meter, your display should look like this. The black digits with white background indicate the cubic metres used and will be the digits you submit in your meter reading. Please tell us the first five digits only. So in the example shown, the meter reading would be 00158.


Meter type 2

If you have a digital meter, your display should look like this. Please tell us all the digits in the top row only. So in the example the meter reading would be 000189. These meters flash alternative screens from time to time. This is completely normal and indicates your meter screen is working correctly.

You can submit your meter reading . You will also need to give us with your account number which can be found on the front of your bill or alternatively you can call our 24-hour automated messaging service number on 03457 919 155.

Helpful information

High water use
Information on why your readings might be higher than expected.
Checking for leaks
Information on how to check for leaks.

Copyright © 2019 Anglian Water Services Ltd All rights reserved

Registered in England No. 2366656. Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU