House illustration showing where water is used

What is the LITE tariff and how can it help me?

LITE (Low Income Tariff for Eligible Households) has been designed to support people with low disposable income who may be struggling to afford their water bill.

We can help by applying a discount to your bill of up to 80%.

Eligibility for this tariff is based upon an individual assessment of your financial circumstances. A discount will be awarded where your bill represents a large
proportion of your disposable income. Contact us if you'd like to find out if you're eligible.

Water Meters

To qualify applicants must have a water meter fitted at the property and be paying measured water based charges.

If you don’t already have a water meter, we will arrange for one to be fitted free of charge. We can also offer water saving advice and fit free water saving devices while
we are doing this work. A water meter allows you to have more control over your bill because you only pay for what you use.

However if you change your mind you can switch back to unmetered charges at any time.

If you’re paying measured water charges, we can arrange for a free water saving home visit where one of our experts can fit water saving devices free of charge, which can not only save you money on your water bill but also save you money on your energy bills.


If you are accepted to the LITE tariff it is a requirement that you maintain your payments on the account. If you fail to maintain the payments that are agreed then you will be removed from the tariff and will be unable to reapply for 12 months.

You will be able to pay your bill when it arrives or alternatively on an arrangement which will ensure you are paying enough to cover your consumption in time for the next bill.

If those payments are too high, we will look at agreeing a temporary plan to cover your consumption. As we do share our information with Credit Reference Agencies this may affect your ability to obtain credit.