Water flowing out of tap

WaterSure tariff is one of a number of tariffs we offer for metered properties where customers may be experiencing particular hardship and need to use large amounts of water.

The tariff has a higher fixed charge than our standard tariff but has no charge for the volume of water used.

Charges for 2019-20

WaterSure Fixed charge per year Charge per cubic metre
Water supply £194.00 n/a
Sewerage services (including surface water drainage) £253.00 * n/a
Sewerage services (without surface water drainage) £216.00 * n/a


 * includes a fixed charge of £30.00 to cover highway drainage.

Can I go onto this tariff?

Please use the flow chart to help you see if the WaterSure tariff is for you.

You could be charged on the WaterSure tariff, if you or anyone living in the property meet the following 2 requirements:

1. You or anyone living in the property receives one or more of the following benefits/tax credits:

  • Income Support
  • Income-based Jobseekers' Allowance
  • Income-related Employment and Support Allowance
  • Universal Credit 
  • Housing Benefit
  • Working Tax Credit
  • Child Tax Credit (except families in receipt of the family element only)
  • Pension Credit

2. In addition to receiving one or more of these benefits, you or anyone living in the property... 

Must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property.


Have a medical condition (listed below) which means you need to use significant amounts of water:

  • Desquamation (flaky skin disease)
  • Weeping skin disease (eczema, psoriasis, varicose ulceration)
  • Incontinence
  • Abdominal stoma
  • Crohn's disease
  • Ulcerative colitis
  • Renal failure requiring home dialysis (except where the health authority contributes to the cost of the water used in dialysis)
  • Any other medical condition that uses significant volumes of water and can be supported by a doctor's certificate

Apply for WaterSure

Complete the application form on-line for the WaterSure tariff.

If you would like advice on how to complete this form please call us on 03457 91 91 55 between the hours of 8am and 8pm, Monday to Friday and 9am and 1pm on Saturday.


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Registered in England No. 2366656. Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU