Discover Discuss Decide

Anglian Water is taking to the streets of towns and cities across the region to ask customers how money raised from their bills should be spent.

Last month saw the company launch its biggest ever customer consultation. Called Discover, Discuss, Decide, it asks people how they think Anglian Water should keep bills fair and affordable while tackling challenges like population growth and climate change.  

Their opinions will play a key role in shaping the company’s business plan which goes to the regulator, Ofwat, next year.   In it, the company must make its case, laying out the areas it believes need investment, and will ultimately decide how much Anglian is allowed to raise from bills until the end of the decade.  

Antony Innes, from Anglian Water, said: “This consultation is the opportunity for customers to share their opinions and help shape the future of our region.  

“What our customers tell us really will influence our investment plans and the size of customers’ bills over the next five years.  

“We’re going out to town centres across the region to make it even easier for people to have their say and not miss this opportunity. We really do want to know what you think, and the more opinions we can get the more weight they will carry with our regulator.”  

Staff in town centres will be encouraging people to take part then and there, as well as entering participants into a prize draw for hundreds of pounds worth of shopping vouchers.  

Antony continued: “In every area of work, be it maintaining our pipes, pumps and treatment works, protecting the environment, or making sure supply matches demand; we have to decide where our priorities should be.  

“We have to balance people’s different needs and expectations while keeping bills fair and affordable.  

“Hundreds of people have already made their opinion count using the online consultation and at similar stands across town centres earlier this week. But we want as many people as possible to have their say and join in on the discussion to help shape the region’s future.”  

The consultation runs until March 10th and you can take part now by visiting or coming to see us at one of our stands in a town centre near you.

Teams of staff will be visiting the following towns and cities over the next few weeks:  

Saturday 16th February – Queensgate Centre, Peterborough

Monday 18th February – Vancouver Centre, Kings Lynn

Tuesday 19th February – The Forum, Norwich

Wednesday 20th February – Ipswich town centre

Thursday 21st February – The Arc, Bury St Edmunds

Friday 22nd February – The Grosvenor Centre, Northampton

Monday 25th and Tuesday 26th February – Middleton Grange, Hartlepool

Wednesday 27th February – Freshney Place, Grimsby

Thursday 28th February – Scunthorpe town centre

Friday 1st March – Farmers Market, Stamford

Saturday 2nd March - Waterside Shopping Centre, Lincoln