• £30million war on leakage
• Around £16million on schemes to reduce flooding
• £1million a year for vulnerable customers in financial difficulty
• Free water saving devices for thousands of customers
• Investment paid for by average bills of £1.12 per day per household
• Social tariff saves customers on average £212 a year
• Solow tariff phase-out extended in response to customer feedback
• £5billion commitment to maintain and improve water and sewerage services in 5 years to 2020 

Anglian Water has today unveiled a half a billion pound investment programme for the year ahead.

The money will be targeted at maintaining and improving customer services across the East of England. It will be ploughed into the areas that customers say matter most to them including water quality, reducing leakage, protecting against severe weather such as drought and flooding, and tackling the impacts of climate change.

The investment programme, part of a £5billion commitment to 2020, will be paid for by bills of just £1.12 per day, or £411 per year on average – an increase of 1.4 per cent, or 2 pence per day, on last year including inflation.

Bills are still lower than they were three years ago after Anglian Water dropped its prices by 7% last year. It cut average bills by £29 - the biggest reduction of any major water company in the UK.

The 85 per cent of customers who have a water meter and use it will continue to pay even less, with the average bill at £378, or just over one pound per day.

Martyn Oakley, Anglian Water’s Director of Customer and Information Services, said: “Bills are back down to what they were three years ago thanks to the reductions we’ve made and the top priority we place on being efficient and offering value for money. We’re keeping costs as low as possible for the long term while investing heavily in the region in line with customer priorities.”

The company’s five year Business Plan, to 2020, was shaped by 50,000 customers and approved by 90% of those surveyed following the water company’s biggest ever public consultation.

The £444million to be invested over the next 12 months will include:

• £30million to keep leakage levels at industry-leading lows. This is part of a five year, £60million war on leakage through to 2020
• £24million maintaining, refurbishing and replacing parts of the 37,000km water pipe network
• £15million for jetting and cleaning our sewers to keep them clear of fatbergs and wipes
• £12million to connect hundreds more homes to the mains sewerage network for the first time in the next year, with more than £70million investment over the five years to 2020
• Around £10million – rising to £30million over the next three years – to adopt and refurbish private pumping stations that will become our responsibility in 2017. It will mean reduced energy costs for those customers with one and reduce the risk of flooding or pollution
• £8million will be invested to reduce flooding from sewers as part of a £45million focus on flooding that will protect hundreds of properties by 2020.
• £7million to survey and refurbish hundreds of kilometres of sewers in places like Southend, Lowestoft, Ipswich, Great Yarmouth and Beccles
• £2.4million investment in sludge and Combined Heat and Power plants, like Colchester, Cambridge, Corby, Great Billing and King’s Lynn, to ensure that our renewable supplies are resilient and efficient. We already produce 88 GWH of renewable energy from these CHP sites, but five new solar sites will go into operation this year and, along with our existing wind turbines, help us produce more renewable energy than ever before
• £1.3million to protect and improve the region’s coastline and coastal waters by tracing and investigating sources of pollution. We’re also extending our BeachCare and RiverCare programmes to cover more miles of coastline and waterways.
• £1million set aside specifically to match fund flood projects in collaboration with partner agencies, such as local authorities, that are also responsible for the drainage system. This money will get more flood prevention schemes off the ground and help to overcome the challenges of often complex ownership responsibilities across the wider drainage network.
• Millions of pounds will be spent across Milton Keynes, Norfolk and Cambridgeshire to fit free water meters, replace old ones, and offer free water saving devices to help customers become more water efficient and remain in control of their bill.
• Millions of pounds will be spent on the ‘nuts and bolts’ of our operations. For instance, every year we repair and replace more than 3,000 manhole covers alone, and half a million pounds each day is spent keeping the network running and operating as it should.

In addition:
• 24,000 children will enjoy learning about the water cycle, efficiency and climate change at our two education centres and in schools across our region
• Hundreds more children will enjoy Mad Science shows that explain the problem with wipes and fats being put down the drain
• We’ll protect important habitats and species at 47 SSSIs in our region, covering nearly 3,000 hectares, or 4,120 football pitches, of land. Nightingales breeding at some of water parks are part of a five year research project. After the successful reintroduction of ospreys at Rutland Water the 100th chick was born last year.
• Two million visitors will enjoy our water parks and recreation sites over the year. More than 500 keen anglers hold season tickets and will make use of the fishing facilities there

Every year Anglian Water commits £1million to help vulnerable customers facing financial hardship, and on top of this the company is continuing its successful social tariff – LITE – which is already helping thousands of customers on low incomes to save up to 80% on their bill.

Martyn continued: “Water meters remain the best way to save money and stay in control of your bill, with the annual average metered bill coming in £164 cheaper than without a meter.

“In our region 85 per cent of homes now have a meter, but there are still almost 150,000 customers who are not using the meters they have fitted and we would urge them to switch and save.

“It’s free to switch and if you aren’t completely satisfied you can switch back, for free, within two years.

“Our free water saving devices are still as popular as ever, and on top of that we’re now offering a free home visit from a qualified plumber who’ll fit the devices and give customers helpful water saving tips.”

More information, including details of support available for those who struggle to pay their bill, is available on the Anglian Water website at www.anglianwater.co.uk/charges or www.anglianwater.co.uk/customerinformation

Having listened to customer feedback about its Solow tariff, Anglian Water has extended the phase out period to at least five years to make the changes more gradual for customers. More information is available at www.anglianwater.co.uk/solow.


1. £444million will be invested in the next year. The total committed over the year is nearer £1billion – totalling £5billion between 2015 and 2020 – taking into account operating costs like wages for 4,000 employees . It’s a huge contribution to the economy and for every £100m we invest we secure or create around 2,000 jobs in the region.

2. The average household water bill from April 1st will be £411.46 per year, or £1.12 per day. Prices include inflation.

3. This rise is mainly due to inflation, which was at 1 per cent when bills were calculated. The remaining charge is to help pay for Anglian Water’s £444million investment programme which will allow us to maintain and improve our essential equipment above and below ground, and protect our environment against the impacts of climate change.

4. How do we spend the average household bill?
Based on the average household bill in 2016/17, water and sewerage charges will cost £1.12 per day. This is how we spend that money:

42p goes on people and materials, including wages for our staff, and all the people employed in our supply chain
15p goes on maintaining our equipment, to ensure it works efficiently
16p goes on building new assets, such as connecting new homes to water and wastewater services
19.5p goes to pay back the interest on money we have borrowed to improve services
9p goes on paying taxes, rates and licences including tax on profits, rates on buildings and water / wastewater sites, and licence fees paid to the Environment Agency
6.5p goes on energy, to cover day-to-day running of our operation
4p of the £1.12 is profit

5. The precise change to individual customers’ bills will depend on several factors, such as whether a meter is fitted or not, whether Anglian Water is the provider of both water and water recycling services, and the rateable value of the property.

6. When we tested our proposed 2015-2020 Business Plan, 90 per cent of customers surveyed said they supported it.

7. Funding for flood partnership projects will enable councils and other organisations to bid for funds to deliver improvements that will prevent flooding inside people’s homes. This is in addition to Anglian Water’s existing planned programme of investment. The total £8million pot of money has been set aside specifically to overcome the challenges presented by the complex, interconnected drainage network that exists in every town and city.