Anglian Water urges customers to be aware of bogus callers as the nights draw in

23 October 2020


Anglian Water is urging people across the East of England to take extra care this winter to make sure they’re protected from bogus callers.


The water company has issued the advice to help keep customers safe during the dark winter evenings, with the clocks going back this weekend. The number of reported cases of criminal activity goes up during the darker winter evenings, with many cases of distraction burglaries caused by bogus callers.


David Hartley, from Anglian Water, said: “Unfortunately, this time of year we hear of a lot more cases of people targeting vulnerable or elderly customers. All too often bogus callers will claim to be from the “water board” – even though this organisation hasn’t existed for over 40 years.


“We want all of our customers to feel safe in their own home which is why it’s important they know what to expect from a genuine Anglian Water employee who may knock on their door.”


Anglian Water continue to keep taps flowing and toilets flushing throughout the coronavirus pandemic, although they are limiting direct contact with customers unless it’s an emergency.


David added: “All of our employees carry identification and will happily hand it to you while you check it. Calling our Freephone number at any time of day will put you through to a member of our team who will be able to describe the person to you and confirm they are a genuine employee.


“If in any doubt we urge customers to check with us and not be pressured into letting someone into their home.”


Customers in any doubt should close the door and phone Anglian Water, for free, on 03457 145 145 or alert the police.