Carers First and Anglian Water working in partnership this Carers Week

07 June 2021


To mark Carers Week (7th-13th June), Anglian Water has teamed up with Carers First to raise awareness of the support offered to carers across Lincolnshire and Essex. 
Anglian Water’s Priority Services Register provides support to a range of customers, including people with sight or hearing impairments, people with limited mobility and people living with serious or long-term illnesses.  
Customers can sign up to be added to the register so that the water company is aware of their circumstances and can provide free practical support, suited to their individual needs. For example, if a customer needs a little bit longer to get to the door, they can register for Anglian Water’s ‘Knock and Wait’ service which means the water company will give some extra time for the customer to get to the door when visiting their home. 
Carers First is there to help provide that extra bit of support for families in lots of different circumstances. Whether they are caring for a child with special needs, a partner who has dementia, a disability or mental health difficulties. 
A recent survey by Carers First showed that people often delay seeking support when caring for a loved one. 
Out of 1,150 carers, 41% said they did not know help was available, which is why Carers First are enlisting help from other organisations to improve awareness of the help available to many of their customers.  
A further 24% of carers did not want to admit they needed help and the other.  
24% did not have time to look for help - this often leaves to people reaching crisis point before getting support.  
Beth Kennedy, Anglian Water’s Partnership Manager said, “We are delighted to have teamed up with Carers First for Carers Week. This is something we are incredibly passionate about and want to be able to support any of our customers should they be in need. Making sure all of our customers have access to water is essential and it is vital that we know who may need extra help should there be any interruptions to water supplies. 
We want to urge all carers to get their cared for signed up to our Priority Services Register, to ensure we are able to support them in the best way.” 
Case Study: 
Carla gave up work to look after her son, 14, who has autism. She said “As a mum, I felt that I could do it, that I was fine, but I wasn’t fully aware of how caring was impacting my wellbeing. One day I visited my GP on a particularly hard day and broke down in tears.”  
Her GP told her about Carers First. This was the first time she had sought support. Carla said “They helped me secure the Carers Allowance, which I didn't know was a possibility. I used it to join the gym, to take some time for myself - something that before, I didn’t feel I could justify financially. Being able to do that was fantastic, I had always loved exercising and having some time for myself made me feel so much better.”  
For additional support from Anglian Water customers can sign up for their Priority Services Register a service which provides additional practical support for customers who may need extra help due to varying factors including age, ill health or disability. For Carla, it gives her peace of mind knowing Anglian Water is aware of her situation. Carla will now be amongst the first to know in the event of an interruption to her water supply.   
Alison Taylor, Chief Executive at Carers First, said: “Looking after someone can be a hugely rewarding experience, but we also know it can also be difficult at times, especially without access to the right support. This Carers Week we will be engaging with other professionals – to help them to make caring visible.” 
Register for the Priority Services Register by calling 0800 232 1951 or go online at:  
For those looking for support and guidance call Carers First helpline on 0300 303 1555 or email to find out how they can help you.