Jeff Halliwell

Anglian Water has appointed Jeff Halliwell as the independent Chairman of its Customer Engagement Forum (CEF).

The CEF performs a vital role in ensuring customer needs and priorities are represented independently and at the highest levels within the business. It constructively challenges the water company to make sure its performance and future plans reflect those views.

Jeff, who is an Anglian Water customer living in the region, will lead the work of the CEF for the next five years as Anglian Water delivers its 2015-2020 business plan and continues to consult with customers on its plans beyond 2020.

His executive and non-executive director positions for household names and a range of industries spanning food, health, education and transport have seen him lead public, private, governmental and charitable bodies, as well as various organisations supporting vulnerable or minority groups, such as Home Start and The Shaw Trust.
More recently, Jeff has been at the helm of a leading a transport consumer watchdog, Transport Focus, and is a strong and balanced advocate for customers within a complex, highly regulated environment.

His appointment follows an extensive recruitment process, undertaken by an external agency, to find an independent Chairman for the CEF. He will take over with immediate effect from previous Chairman Professor Bernard Crump, of the Central and Eastern Region Consumer Council for Water, who will remain a member of the Forum.

Commenting on his appointment, Jeff said: “I am very much looking forward to this new role, challenging Anglian Water from a customer perspective. I look forward to working with all members of the Customer Engagement Forum to ensure Anglian Water’s current and future work balances the ever-changing pressures in individual customer priorities, communities and environment.”

Peter Simpson, Anglian Water’s CEO said: “Our 2015-2020 business plan was our most ambitious ever and came on the back of our biggest customer consultation ever where we listened to the views of 50,000 customers to shape our plan. Jeff’s role is therefore vital in ensuring we remain in tune with customers as we deliver this plan and prepare the next. We want to continue meeting customer expectations beyond 2020 and are confident Jeff is well placed to represent the burning questions on customers’ lips and the wide-ranging views across our region.”

The CEF is made up of members from various organisations representing customers, regulators and the local environment across the Anglian region, including the Consumer Council for Water, Environment Agency, Natural England, Citizen’s Advice Bureau, Confederation of British Industry and Drinking Water Inspectorate.