For most of us, Christmas is a time to relax and take it easy. But along with hospitals, doctors, police and the fire service, Anglian Water has staff on call throughout the most wonderful time of the year, ready to respond in case of an emergency.
Even though the weather outside is frightful, the water company’s operational staff will be dashing through the snow to ensure water pipes and sewers are working as normal this Christmas.
The message to Anglian Water customers is to sleep in heavenly peace, relax and enjoy a Christmas without worry as the company’s on-call staff have it covered.
While Christmas lunches are devoured, and everyone enjoys their day, staff will be ready in case of any emergencies; giving customers peace of mind and ensuring everything goes off without a hitch.
David Pearce, a Water Network Technician for Northampton, said: “Christmas is a time for friends and family to get together and the last thing we want is people having problems with their water. That’s why I’ll be on standby on Christmas Day to make sure taps keep flowing as normal.
“I don’t mind being called out; it’s all part of my job. I’ve been with Anglian for 15 years now and this isn’t my first time covering Christmas Day. Customers can sometimes show their appreciation with warm refreshments and festive treats which is always nice while you’re away from your family. Our team is really dedicated, and we just want to do our bit to ensure our customers have a great day.”
With many homes across the region cooking turkey for their Christmas dinner, it’s important to make sure drains are kept clear too. Each turkey produces a staggering three-quarters of a pint of fat, and many people end up on the naughty list for wrongfully disposing of it down the kitchen sink, causing blockages in sewers and pipes.
That’s why Water Recycling Field Technicians like Chris Bedford from Cambridge, are on call over Christmas ready to help customers with blocked drains and sewers.
He said: “It’s really important we continue to provide a service to our customers even on Christmas Day because sometimes the worst can happen. Like the guys looking after burst pipes, we manage the sewer network to ensure that we can do all we can to prevent any problems over Christmas.
“This year is my first Christmas on call and I’m glad I can play my part. Making sure sewers are kept clear and flowing is vital to make sure there are no unwanted Christmas surprises. I’m happy to give up my time over Christmas if it means I can ensure everyone has a great day!”
Anglian Water’s customer service and social media teams will also be on hand over the Christmas period to help with any emergencies and keep customers updated.
Jane Taylor, Head of Customer Services, said: “We understand how important it is for our customers to be able to contact us easily, so as well as our 24/7 operations contact centre, we’ll also be available on Twitter and Facebook over the Christmas period. Our teams are on hand 365 days of the year so don’t hesitate to contact us should you need us.
“If you see a leak, or have a problem with your supply, please give us a call on our emergency line on 03457 145 145 which is manned 24/7 throughout Christmas and New Year. For billing, we are available every day besides Christmas Day itself, call us on 03457 919 155.”