Our challenges and opportunities

We have identified the main regional, national and international factors that drive the decisions we make.


Climate change, population and housing growth and the need to protect and enhance the natural environment are global challenges, but all are particularly acute in our region. 

Others — acting in the public interest, delivering affordable services, meeting customer expectations, planning for the long term and exploring existing and developing markets — are common to the whole water industry. See the Risk section on pages 81—93 of the Annual Integrated Report for more detail on the specific risks we are managing. Covid-19, naturally, has posed a particular set of challenges this year, and these are covered in Our response to Covid-19.