Customer compliments

Your name

Please let us know your email address

Your phone number

Let us know what we did well so we can share with the right person to celebrate their great work

Which part of Anglian Water does your compliment relate to?

To do with providing drinking water To do with providing sewerage services To do with your account / billing Other

If you selected 'Other' to question 5 above please tell us what that is

If you know the name/s of the Anglian Water team members please add them below. That way we can pass on the compliments and celebrate their great work. Or if you have a reference number we can find them from that too. Don’t worry though, we will do our best to identify them from the info you provide

We are interested in learning which areas are important to you to help plan which activities to invest in both over the long and short term future. If you had to prioritise 2 areas to invest and improve in the next 5 years, which would they be?

Invest to continue to supply high quality drinking water Reduce unplanned water interruptions Increase resilience, allowing us to continue to supply water in the face of potential water shortages or drought Continue to reduce the level of leakage from our network Make the region more resilient to flooding Supply all homes with a smart meter to help reduce potential water waste, customers to pay only for what they use Increase water saving campaigns to educate our customers on how to reduce water waste Improve coastal water quality Improve river water quality Provide additional support to vulnerable customers in our region. Improve access to allow customers to connect with the environment. E.g. reservoirs can be used as areas of natural beauty Reduce our carbon footprint Develop nature based solutions, such as wetlands, to mitigate against the risk of climate change and pollution Conduct our operations differently to minimise disruption (noise, odour, traffic disruption) Investing to ensure we are meeting the demands of continuous population growth Replace lead pipes and reduce the public health risk they pose Maximising green spaces at our operational sites to create biodiverse, wild areas for wildlife to flourish Working with other organisations to have a positive impact on local communities

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