[{"alertId":"WaterSupplyIssues.52405","alertType":"IYA","alertStatus":"alert-danger","alertDescription":"Wet Weather","alertContent":"<div><div>Due to the wet weather, we are currently helping a lot of customers in the <strong>Anglian Water Region</strong>. Our engineers are already working hard in the area to ensure everything is working as best it can in these wet conditions. <br><br>Our phone lines are currently extremely busy, and you may experience a delay in getting through to us. If you feel you have an emergency, though, please hold to speak to a member of staff. Alternatively, you can report issues with your water and sewerage service <strong><a href=\"https://www.anglianwater.co.uk/help-and-advice/report-an-issue/\" target=\"_blank\">online</a>.</strong> It's quick and simple.</div></div><div> </div><div>Our top priority is to prevent flooding to people’s homes, and we will deal with those issues first. Because of that, if may take us a little longer than usual to deal with problems affecting wastewater systems and sewers, but please rest assured we will help all customers as soon as we can.</div><div> </div><div>Some of the problems we are dealing with are caused by the huge amount of rain that has fallen recently, meaning the ground is already saturated, and a lot of flood water is getting into our sewers. This means water doesn’t drain away as quickly as it usually would. These problems often fix themselves, though, when the rain stops. </div><div> </div><div>If you have reported an issue to us and you find things do return to normal, it would be great if you could ring and tell us on 03457 145 145 or contact us via <a href=\"http://www.facebook.com/anglianwater\" target=\"_blank\" rel=\"nofollow\">Facebook</a> or <a href=\"http://twitter.com/anglianwater\" target=\"_blank\" rel=\"nofollow\">Twitter</a> so we can send our people to deal with other problems that still need attention. Thank you.</div>","alertImgURl":null,"alertlinkURL":"https://inyourarea.digdat.co.uk/AnglianWater?id=WaterSupplyIssues.52405","alertLinkText":"Click here for more info about alerts in your area","subscriptionEndpointUrl":"/Subscribe","city":"Stoke Newington","postcode":"N16","alertTextColour":"#FFFFFF","alertbandColour":"#DF2048","lat":"51.5625","long":"-0.074","regional":"True","distance":"0","extents":{"x1":"51.469925","y1":"-1.346800","x2":"53.758446","y2":"1.873737"},"incident":null},{"alertId":"WaterSupplyIssues.46106","alertType":"IYA","alertStatus":"alert-warning","alertDescription":"Coronavirus Update","alertContent":"<p class=\"MsoNormal\">As we continue to stay alert to protect lives from the Coronavirus, we want to reassure you that we continue to work hard providing one of life’s essential services - keeping taps flowing, toilets flushing and drains draining.</p><p class=\"MsoNormal\">We have a dedicated team of operational experts who will be continuing to work in your area to keep our pipes, pumps and equipment running so we can all turn on the tap without a second thought. </p><p class=\"MsoNormal\">Our responsibility for such an essential service is something we take very seriously, as is the safety of our customers and our colleagues. Our teams will be following government advice on social distancing while at work, and they will be limiting direct contact with customers unless it’s essential.</p><p class=\"MsoNormal\">If you’re self-isolating, our teams will take the necessary precautions if we do need to visit you. Our priority is always to keep both you and our colleagues safe.</p><p class=\"MsoNormal\">For those of you who are having to self-isolate due to age or an underlying health condition, or if you have been identified as a high risk group, we can support you with the help you may need. Sign up to the <a href=\"https://www.anglianwater.co.uk/help-and-advice/extra-support/priority-services/\" target=\"_blank\">Priority Services Register.</a></p><p class=\"MsoNormal\">We also know many people are worried about their finances right now, so if you think you’ll have difficulty paying, we have lots of help and support available. Call our specially trained team on 0800 169 3630 or fill in an <a href=\"https://www.anglianwater.co.uk/help-and-advice/extra-support/extra-care-assessment/extra-care-assessment-form/\" target=\"_blank\">Extra Care Assessment Form.</a></p><p class=\"MsoNormal\">Please help us to prioritise those in urgent need by contacting us on our social media channels and managing your account online in <a href=\"https://my.anglianwater.co.uk\" target=\"_blank\">MyAccount</a> or with our <a href=\"https://www.anglianwater.co.uk/account-and-bill/my-account/myaccount-app/\" target=\"_blank\">MyAccount App</a>.</p><p class=\"MsoNormal\">For more information visit <a href=\"http://www.anglianwater.co.uk/coronavirus\">www.anglianwater.co.uk/coronavirus</a></p>","alertImgURl":null,"alertlinkURL":"https://inyourarea.digdat.co.uk/AnglianWater?id=WaterSupplyIssues.46106","alertLinkText":"Click here for more info about alerts in your area","subscriptionEndpointUrl":"/Subscribe","city":"Stoke Newington","postcode":"N16","alertTextColour":"#333333","alertbandColour":"#FBD130","lat":"51.5625","long":"-0.074","regional":"True","distance":"0","extents":{"x1":"51.469925","y1":"-1.346800","x2":"53.758446","y2":"1.873737"},"incident":null}]
