[{"alertId":null,"alertType":"EPI","alertStatus":"alert-danger","alertDescription":"Recent Weather Events","alertContent":"<h4>Following the recent wet weather, we are currently responding to elevated workloads.</h4>\n<h4>More rain is forecast across our region over the next few days and we know further flooding is likely.</h4>\n<h4><br />We would urge our customers to sign up to the <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https://flood-warning-information.service.gov.uk/warnings\"><strong>Environment Agency’s Flood Warning Service</strong></a></span> for the latest flood alerts in their area. Local councils should be contacted for problems with road drains, keeping gullies clear and issuing sandbags if they are needed.<br /><br />Our teams are working tirelessly to keep our network running as well as possible, but following such persistent rainfall on already saturated ground, groundwater levels are extremely high and sewers are simply not designed to carry the volume of floodwater we’re seeing, or take excess water from overflowing rivers and streams. This is what is causing the flooding, rather than a specific problem with our network.<br /><br />We’re currently responding to very high numbers of customer call outs which means we need to prioritise our work and our tankers so we can help customers whose homes are flooding or where there is a risk to the environment. Because we need manage this critical work first, it means we may not be able to attend reports of external flooding for some time, please bear with us.<br /><br />Customers should still contact us if they feel they have an emergency such as a loss of toilet facilities or blocked sewer. You can report issues by calling us, but please bear in mind our phonelines are extremely busy. You can also use our <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"/link/b206584977a64edba1c911630b3e77b3.aspx\"><strong>self serve online form</strong></a></span> – it’s quick and simple. Alternatively, if your issue relates to flooded roads or gullies, please speak to your local council.</h4>\n<p> </p>\n<h4>The County Council (who are the lead flooding authority) in certain areas of the region have opened a Tactical Coordination Group to help coordinate a response to flooding across the area. We are finding a significant amount of the issues raised to us are caused by surface water and unusually high groundwater levels inundating the network, which we are very unlikely to be able to resolve but continue to highlight to the Coordination Group. If you live in the Cambridgeshire and Peterborough County Council areas and need further assistance, please contact your county council to access their local resilience forum.<br /><strong>Cambridgeshire County Council</strong>- 03450 455200<br /><strong>Peterborough City Council</strong>- 01733 747474</h4>\n<p> </p>\n<h4>If you have reported an issue to us and you find things do return to normal, it would be great if you could ring and tell us on 03457 145 145 or contact us via <a href=\"https://www.facebook.com/anglianwater\"><span style=\"color: #ff00ff;\"><strong><span style=\"color: #0000ff;\">Facebook</span></strong></span></a> or <a href=\"https://www.twitter.com/anglianwater\"><span style=\"color: #ff00ff;\"><strong><span style=\"color: #0000ff;\">Twitter</span></strong></span></a> so we can send our people to deal with other problems that still need attention. Thank you.</h4>","alertImgURl":"/siteassets/household/help-and-advice/aw-van-cropped.jpg","alertlinkURL":null,"alertLinkText":null,"subscriptionEndpointUrl":null,"city":"Stoke Newington","postcode":"N16","alertTextColour":"#FFFFFF","alertbandColour":"#DF2048","lat":null,"long":null,"regional":null,"distance":null,"extents":{"x1":null,"y1":null,"x2":null,"y2":null},"incident":null}]
