Flooding guidance

Flooding can be very stressful so it’s important you know who to contact and have the right information to help tackle the problem as quickly as possible.

We have included all the information you need before, during and after a flood. This information will help you find the right organisations to contact depending on the flood type, advice for what to do in the event of a flood and offer support in becoming more flood resilient.

Flooding in the home

Find out more

River and road flooding

Find out more

Who to contact

Find out who

Reduce the risk of flooding

Find out how

Preventing pollutions

Find out more

Report a flood

Report it

The below table gives you details on who to contact for different types of flooding.

Who to contact in a flood

Identify The Type Of Flood	Who To Contact	Further Information
Is the flooding coming from highway drains?	Contact your local highways authority	Report road flooding - GOV.UK (www.gov.uk)
Is the flooding caused by a sewer or burst water mains?	Contact Anglian Water	Report an Issue Or call us 03457 145 145
Is the flooding from a blocked drain/manhole, rising up through the ground or flooding a road?	Contact your lead local flooding authority. *Normally your county council.	Details and links to all county councils can be found below
Is the flood coming from a main river or sea?	Contact the Environment Agency	0345 988 1188 or 0800 80 70 60
Is the flooding from a small river, channel or ditch?	Contact your local internal drainage board Or lead local flooding authority *normally the county council	Find your local internal drainage board Details and links to all county councils can be found below