Flooding guidance

Flooding can be very stressful so it’s important you know who to contact to help get things sorted as quickly as possible. Who you need to contact will depend on the type of flooding. Below you’ll find lots of information to get you the help and advice you need.

For high or overflowing rivers: call the Environment Agency on 0800 80 70 60 for help and advice.

Issues with flood water from highways, run off from fields or issues with land drainage: you need to contact your local council – you can find their details here.

Clearing up debris left over from the flooding: Contact your local council to get help to clean up silt and mud left behind by receding rain or flood water. For any debris from our sewers we’ll be out to clear up as soon as we can after helping customers with internal flooding issues or water supply issues.

Flooding from our sewers: The quickest way to tell us about a problem is to do it online here. Online issues are dealt with exactly the same as raising a problem over the phone. If you’re having trouble flushing your toilet, we’d ask you try not to flush where possible until we can get out to you. We know it’s not nice but if heavy rainfall has caused widespread problems we might be having to prioritise customers whose homes are flooding internally or who have no water coming from their taps, we might not be able to get out to you as quickly as you’d like.

An existing sewerage issue: Use the link we sent you when you raised your issue to tell us more about it or that you no longer need us to visit. Alternatively you can call us on 03457 145 145 but we’re likely to be busier than normal if there’s been heavy rain.