Flooding guidance

Flooding can be very stressful so it’s important you know who to contact to help get things sorted as quickly as possible. Who you need to contact will depend on the type of flooding. Below you’ll find lots of information to get you the help and advice you need.

For high or overflowing rivers: call the Environment Agency on 0800 80 70 60 for help and advice.

Flood water from highways, run off from fields or issues with land drainage: Contact your local council – you can find their contact details here. Most flooding caused by rainwater will subside once the rain stops. If it’s causing a danger to life call 101 or 999.

Clearing up debris left over from the flooding: Speak to your local council to get help to clean up silt and mud left behind by receding rain or flood water. If there’s been any flooding from our sewers we’ll be out as soon as we can to clear up but only once we’ve helped customers who have flooding inside their homes or problems with their water supply. Thanks for bearing with us. 

A new water or sewerage issue: The quickest way to tell us about a problem is to do it online here - online issues are dealt with exactly the same as raising a problem over the phone. 

If you’re having trouble flushing your toilet after a lot of heavy rain, it’s likely that our sewer network is full of rain and groundwater and things won’t get any better until that excess water has a chance to flow away. We know it’s not nice but try not to flush as much as you can until we can get out to you. If heavy rainfall has caused problems across the area we might be having to prioritise customers whose homes are flooding internally or who have no water coming from their taps, and might not be able to get out to you as quickly as you’d like.

An existing water or sewerage issue: Use the link we sent you when you raised your issue to tell us more about it or tell us you no longer need us to visit. You can also call us on 03457 145 145 but we are having to prioritise issues, so please bear with us - we will get to you as soon as we can. Thanks for your patience.