Job number

Booking your lead test

How satisfied were you with the information provided on lead and the lead test process?

Very satisfied Fairly satisfied Dissatisfied Very dissatisfied

The visit to collect lead samples

How satisfied were you with the knowledge and helpfulness of the Technician who visited?

Very satisfied Fairly satisfied Dissatisfied Very dissatisfied

Your sample results

You may have received a call regarding your lead test results. How satisfied were you with the knowledge and helpfulness of the scientist who called you with your results?

Very satisfied Fairly satisfied Dissatisfied Very dissatisfied Did not receive a call

How satisfied were you with the information provided in the letter?

Very satisfied Fairly satisfied Dissatisfied Very dissatisfied

Your overall experience with Anglian Water

How satisfied were you with the time taken to resolve your lead enquiry?

Very satisfied Fairly satisfied Dissatisfied Very dissatisfied

How satisfied were you with the service provided by Anglian Water during your lead enquiry?

Very satisfied Fairly satisfied Dissatisfied Very dissatisfied

If results have indicated you may have lead pipework, would you consider replacing this?

Yes No

If No, what is the reason?

Prohibitive cost Disruption to property Cannot find suitable contractor Unconcerned about risks from lead Landlord owned property Other

How did you hear about us

Can you tell us how you heard about our free lead test?

Operational call centre Website Leaflet / Poster Word of mouth Other

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