A little something to help you use less water

To help our customers use less water, we’ve partnered with Cenergist to trial a free water-saving device called a ‘Control Flow regulator’.  

This clever bit of kit can reduce the amount of water used in your home by regulating the flow and smoothing out fluctuations caused by pressure - so you can use less water without changing your routine. Previous trials saw an average saving of around 20%. 

At Anglian Water, we’re committed to protecting our region’s water resources. Taking part in this trial not only helps you save water in your own home, but also helps shape our future water saving plans – benefitting our environment, wildlife, and future generations.  

Frequently asked questions

Who’s eligible to take part?

We’ve invited select households in Peterborough who have had a smart meter for at least a year to volunteer to take part.  Smart meters can help us understand how much water is being used across the region, as well as giving you more control over where you can save water and money. 

You can take part in this trial if you’re the bill payer, whether you’re renting or a homeowner.  

We’re looking to fit 200 trial devices, so taking part is on a first-come, first-served basis.  

The device saves households money by controlling how much water flows through the pipes into your home and smoothing out the fluctuations in the water flow caused by pressure. The regulator ‘blocks’ any excess water coming into your home, reducing water consumption. 

The Control Flow regulator is a patent-protected water-saving device. 

No – it shouldn’t have any effect on your water pressure. Before the device is fitted, a technician will survey your home and set up the device that will work best for you, to make sure there are no noticeable changes to your water pressure. 

The trial period will run from October 2024 to April 2025.

At the initial survey, Cenergist will collect information about the number of people living at the property, as well as types of boilers and showers you have to decide the appropriate Control Flow regulator device to fit at your property. They’ll also collect your name, phone number and email address so they can contact you. We’ll collect your anonymised monthly water usage data.

We’ll look after your monthly smart meter data which we’ll anonymise for the trial.  We’ll also look after your consent record and any survey or feedback information you might provide. Cenergist will be responsible the information needed to fit the regulator and provide technical support. Cenergist will work on our behalf to get your consent to take part in the trial and use your information to contact you with surveys and to get your feedback. 

We’ll use your smart meter data to compare your anonymised monthly usage from a year before the Control Flow regulator is installed with your usage during the trial. This is in addition to the information collected during the survey.  

Our Customer Privacy Notice has more information about the data we collect, what we use it for, and how we look after it. We also have a Smart Metering Privacy Notice which provides more information about smart metering data. You can find both privacy notices here. 

Cenergist will also use the information you provide to instal the device, keep in touch, send surveys and ask for feedback from you for the duration of the trial. 

To access your smart meter readings showing your overall household usage, log in or register for MyAccount.

If you no longer want the device installed at your home, you can request to have it removed. Cenergist will sort this for you. You can also contact Cenergist to let us know if you withdraw your consent to use your information for the trial and want us to stop processing your information.  You can contact them by calling 0191 222 3325, or email watersaving@cenergist.com

Yes! As part of our water-saving strategy, we’ve invested in these Control Flow regulators to help our customers save water, as well as helping reduce energy usage too. Being part of this trial will also help contribute towards shaping our plans for how to manage our water resources in the future.

Terms and Conditions

By having the Control Flow regulator installed by Cenergist, you’re confirming that you’ve read, understood, and agreed to our terms and conditions: 


For the purpose of this trial some of your Personal Data will be shared with Cenergist. We’ll share your address, your meter serial number and where your meter is, so that Cenergist can fit the device. Please read our Privacy Notices here.  


The Items are for selected households who have a minimum of 12 months Smart Meter readings. The Items will only be installed to households who have had a successful pre survey visit completed by Cenergist and have agreed to have the Item installed at the property’s meter point. 


Only one Item is permitted per household meter and supply is strictly dependent upon stock availability.   


Anglian Water is not the manufacturer of the Item and will not be held liable for any faulty or damaged Items or any loss or damage caused by the Item or the installation. 

 
The Item will be installed on behalf of Anglian Water by Cenergist (the Supplier) to the customer’s meter point.  For 6 months post installation any queries must be directed to Cenergist, at the number above or on the card provided to you.  


This Agreement and any issues, disputes or claims arising out of or in connection with it shall be governed by English law and the exclusive jurisdiction of the English courts. 


Definitions   
Item/s means the Control Flow regulator. 

 

Looking after your information 

By agreeing to take part in the trial and giving us your permission you understand and confirm that: 

  • You’re the appropriate person to give permission for Cenergist to use your name, address, email and phone number and for Anglian Water to monitor your anonymised monthly smart meter data for the purpose and duration of the trial. 
  • You consent to Cenergist on behalf of Anglian Water processing your name, address, email and phone number for the purposes of installing the device, maintaining contact, sending surveys and asking for feedback from you for the purpose and duration of the trial. 
  • You consent to Anglian Water using your anonymised monthly smart meter readings for the purpose and duration of the trial. 

 

After the flow regulator is fitted, you’ll be given a card with Cenergist’s contact details.  If you decide you no longer want to take part in the trial and/or don’t want your personal data processed in this way, you can withdraw your consent by contacting Cenergist directly using the details on this card and we’ll stop processing your personal data for the purpose of the trial. 

 

We’ll keep a record of your consent to process your personal data until the trial finishes. We’ll securely delete or anonymize your information captured during the trial two months after the trial ends. 

 

You can also get further information on how Anglian Water protects your personal data at anglianwater.co.uk/privacy.