If you have any questions or concerns, please call us on 0345 268 2065.  Quote the job number from the email and we'll be happy to help.

If you're billed by metered reads, you may be able to claim an allowance for additional water recorded on your meter during the leak. Our team can advise you on this, or you can use our online form.

You'll need to arrange for the leak to be repaired as soon as possible. Our online search tool WaterSafe lists approved plumbers in your area. You may also want to check if you have an existing policy with HomeServe by calling 0800 2047999.  This will cover you to get this leak repaired.