A little something to help you use less water.

 

​To help you and the whole of your community in Colchester use less water, we’ve partnered with Groundwork UK to offer you a free water home visit from one of their 'Green Doctors'.

A Green Doctor is a water-saving expert who'll come to your home to spot all the ways you can use less water. Each visit takes less than 1 hour and will get you some clever water-saving devices like water saving shower heads and help you spot any potential leaks, like a leaky loo. Your Green Doctor will also help you explore other ways we can help your home, like additional support via our Extra Care team.  ​
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The home visits are designed to help you to understand how you can use less water in the home, provide water saving devices and to help do a water audit, identifying any possible leaks. The team can also help explore other ways which we can support you through our Extra Care support package.  ​
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At Anglian Water, we’re committed to protecting our region’s water resources. Having a water saving home visit with a Green Doctor, not only helps you save water in your own home but also helps shape our future water saving plans – benefitting our environment, wildlife, and future generations.  

 

Frequently asked questions

 

Who's eligible to have a Green Doctor water saving home visit?

We’ve invited select households in Colchester who have had a smart meter for at least a year.  Smart meters can help us understand how much water is being used across the region, as well as giving you more control over where you can save water and money. ​


You can take part in this trial if you’re the bill payer, whether you’re renting or a homeowner.  ​
We’re looking to provide 100 home visits, so taking part is on a first-come, first-served basis.

You can book a Green Doctor home visit if you live in Colchester and have had a smart meter. You book via the Groundwork online booking form.

 

A member of the Groundwork team will arrange to visit your property and will provide up to 1 hour of water efficiency advice and may also provide water efficiency devices.​

The Green Doctor project is currently running from April 2025 – July 2025.

At the initial appointment, Groundwork UK will collect your name, phone number and email address so they can contact you.

 

Groundwork UK will not be sharing any personal data with Anglian Water.

We’ll look after your monthly smart meter data. We’ll also look after your consent record and any survey or feedback information you might provide.

 

Groundwork UK will be responsible for the information needed for the Green Doctor support.

 

Groundwork UK will work on our behalf to get your consent to having a Green Doctor visit and use your information to contact you with surveys and to get your feedback. ​

Our Customer Privacy Notice has more information about the data we collect, what we use it for, and how we look after it. We also have a Smart Metering Privacy Notice which provides more information about smart metering data. You can find both privacy notices here. ​


Groundwork UK will also use the information you provide to keep in touch and provide follow up advice and ask for feedback from you for the duration of the project.​

To access your smart meter readings showing your overall household usage, log in or register for MyAccount.​

If you no longer want to have a Green Doctor visit, you can request to cancel and have your data removed from the project. Groundwork UK will sort this for you.

 

You can also contact Groundwork UK to let us know if you withdraw your consent to use your information for the project and want us to stop processing your information. 

 

Contact them by calling 0121 236 8565, or email to: info@groundwork.org.uk. ​

Yes! As part of our water-saving strategy, we’ve invested in these water saving devices to help our customers save water, as well as helping reduce energy usage too.

 

Being part of this project will also help contribute towards shaping our plans for how to manage our water resources in the future.

 

By having a Green Doctor visit, you're confirming that you've read, understood and agreed to our terms and conditions:

 

Terms and Conditions

  • Please read our Privacy Notices
  • The Green Doctor visits are for selected households who have Smart Meter readings and who possibly have a leak
  • There are only 100 visits available for this project and as such visits will be on a first come first served basis
  • Only one of each water saving device is permitted per household and supply is strictly dependant upon stock availability
  • Anglian Water is not the manufacturer of the water saving devices and will not be held liable for any faulty or damaged items or any loss or damage caused by the item or the installation
  • The Green Doctor visits will be carried out on behalf of Anglian Water by Groundwork UK (the Supplier) to the customer's home.  For 6 months post the visit any queries must be directed to Groundwork UK.  You can contact them by calling 0121 236 8565 or email at: info@groundwork.org.uk
  • This agreement and any issues, disputes or claims arising our of or in connection with it shall be governed by English law and the exclusive jurisdiction of the English courts.

 

Definitions

Item/s means water saving and protecting from blockages behaviour change devices.

 

By agreeing to take part in the project and giving us your permission you understand and confirm that: ​

 

Data agreement - looking after your information

  • You’re the appropriate person to give permission for Groundwork UK to use your name, address, email and phone number and for Anglian Water to monitor your anonymised monthly smart meter data for the purpose and duration of the project. ​
  • You consent to Groundwork UK on behalf of Anglian Water processing your name, address, email and phone number for the purposes of  having a Green Doctor visit, maintaining contact and asking for feedback from you for the purpose and duration of the project.​
  • You consent to Anglian Water using your anonymised monthly smart meter readings for the purpose and duration of the project. ​
  • After you have received a Green Doctor visit, you’ll be given a card with Groundworks UK contact details.  If you decide you no longer want to take part in the trial and/or don’t want your personal data processed in this way, you can withdraw your consent by contacting Groundwork UK directly using the details on this card and we’ll stop processing your personal data for the purpose of the project. ​
  • We’ll keep a record of your consent to process your personal data until the trial finishes.
  • We’ll securely delete or anonymize your information captured during the trial two months after the trial ends. ​
  • You can also get further information on how Anglian Water protects your personal data on our privacy notice page.