Help paying your water bill 2

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The events over the last few years have meant lots of changes to finances. So, if you think you might need support with your bills or payments, we’re here to help you stay in control.

We’re here for you when you need us…

How to read your bill

If you're struggling to make sense of your bill, we have an interactive example here.

Ways to pay your bill

You can pay your bill in lots of different ways, choose the option that's right for you.

Help paying your bill

If you're finding it hard to pay your bill, or are looking for some guidance and advice, we're here to help.

Tariff options

We've got a range of personalised support options available - to help you stay on top of your bill.

The story behind your bill

More information about the essential work that your bill helps us to continue with every year.

Our charges explained

Up to date information about out water and sewerage charges.

Meet Barney from our Extra Care Support Team

Barney explains how we’re here to listen and find a way forward if you’re struggling with your bill

Explore how best we can support you by choosing from the options below:

I’m on a meter and pay standard measured charges

As you have a water meter, you only pay for the water and wastewater you use. This is the main domestic tariff for the maj...

I’m not on a meter and pay unmeasured charges

We normally send you a bill once a year showing your charges for the year ahead. As you don’t have a water meter, your cha...

I’m on a tariff option, including:

We offer a range of tariffs for household customers covering both water and wastewater services.

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Bills and payments

We’re here for you when you need us…

Explore how best we can support you by choosing from the options below:

I’m on a meter and pay standard measured charges

I’m not on a meter and pay unmeasured charges

I’m on a tariff option, including: