Coins in water

Payments can be made by cheque, credit/debit card or internet banking/BACs. 

Our VAT number is: 514060002

Please be aware, as of 1st April 2017, if you are a non-household customer or applying for a temporary building supply, at the point of connection you will need to have selected a retailer. To read more and for guidance on selecting a retailer go to 

New charges from April 2018

Ofwat has developed new charging rules that will affect our charges from April 2018. We are currently working on new charges that will comply with these new rules. We are excited as these new rules present an opportunity to make a step change in the approach to charging, which will promote clearer and more transparent charges.

As part of the development of our new charges, we have and will continue to engage with our stakeholders. In February we consulted on some high-level proposals for our new charges (see link below). We have been considering the feedback we received to this consultation. 

Going forward:

  • we are holding a stakeholder consultation event on 7 September 2017 to discuss detailed proposals,
  • we will consult publicly on our detailed proposals later in September 2017, and
  • we may hold further informal consultation with stakeholders later in 2017.

If you would like to talk to us about our connection charges, please contact us at

Our new charges will be available in early 2018 ahead of them taking effect in April 2018.