Anglian Water has its own Codes of Practice, which set out what you can expect from us - and what we will do if we don't meet any of these standards.
Some of our promises include
- If we need to interrupt your water supply for planned work, we will tell you when your supply will be restored
- We will respond to reports of sewage flooding within four hours of being notified
- If it is necessary for us to visit you, we will offer you either a morning (before 1pm) or afternoon appointment, or if you request we can arrange an appointment within a two-hour time period. If we have to change the appointment, we will give you 24 hours notice if possible
- If you write to us with a query about your bill, we will reply within 10 working days.
If we are unable to meet any of these promises, we will credit £20 to your account.
A full breakdown of our guaranteed services standards can be found in section 8 of our Codes of Practice.